Workflow Administration Clerk

Collingwood Health Group; North Shields; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in North Shields is looking for a professional to join their Document Management Team. The successful candidate will be responsible for coding clinical information and providing administrative support to ensure efficient service delivery. Required qualifications include experience with the S1 clinical system and relevant healthcare qualifications. This role offers an opportunity to contribute to a patient-focused environment that values professional development.

Qualifications

• Experience working with S1 clinical system.
• Previous work experience in a healthcare setting.
• Familiarity with safeguarding policies and processes.

Responsibilities

• Accurately process coding and record clinical information.
• Handle incoming correspondence and manage communication.
• Support clinical staff with administrative tasks.

Skills

S1 clinical system experience

Healthcare setting experience

General practice setting experience

Safeguarding policies knowledge

Education

GCSE Mathematics and English

National Clinical Coding Qualification

AMSPAR Qualification

NVQ Level 2 in Health and Social Care

Job description

This position forms part of the DocumentManagement Team and is primarily based at the Collingwood site. However, thepost holder may be required to work at other organisational sites as necessaryto meet service needs.

The post holder will be responsible for accurately coding andrecording relevant clinical and administrative information into patientselectronic healthcare records using the SystmOne (S1) clinical system, inaccordance with the organisations Correspondence Management Policy and dataquality standards.

In addition to core coding responsibilities, the post holder willprovide administrative support to the multidisciplinary team, contributing tothe smooth and efficient running of services. The role also involves supportingthe management team in promoting the organisations key values and priorities,including Equality, Diversity and Inclusion (ED&I), Safety, Health,Environment and Fire (SHEF), Quality and Continuous Improvement (CI),Confidentiality, Collaborative Working, Service Delivery, and Learning andDevelopment.

The post holder may be required to undertake other reasonableduties commensurate with the role as directed by the management team.

Main duties of the job

Responsible for accurately processing, coding, and maintaining patient clinical information within the S1 system and healthcare records. Duties include handling and actioning correspondence, scanning and attaching documents, inputting and extracting data for reports, and supporting clinical staff with general administrative tasks. The role also involves performing system searches, and ensuring the workspace remains organised. A strong understanding of QoF and the importance of accurate data recording is essential.

About us

Collingwood Health Group is a progressive, patient-focusedGP practice dedicated to delivering high-quality primary care services. Wefoster a collaborative and supportive team environment and are committed to theongoing professional development of all staff.

Serving a patient population of approximately 24,500 acrossfour sites, we are a well-established, forward-thinking practice providing careto diverse communities. Our scale and multi-site presence enable us to offer adynamic and resilient approach to service delivery.

Our organisation is led by a team of 10 dedicated GPPartners and supported by a wide-ranging multidisciplinary team that includesSalaried GPs, Advanced Nurse Practitioners, Practice Nurses, a CommunityPractitioner, Physician Associate, Nursing Associates, Healthcare Assistants,and a Phlebotomist. We are also fortunate to have an integrated pharmacy teamcomprising Clinical Pharmacists and Pharmacy Technicians, who contributesignificantly to the safe and effective management of prescribing and medicationuse.

Job responsibilities

a.Accuratelyread and extract clinical information,subsequently coding this data on S1 clinical system into the patientrecord

b.Identifyingrelevant clinical information documented in patient correspondence, codingappropriately and completing any detailed action.

c.Inputtingand extracting data as required to support practice reports.

d.Photocopyingdocumentation as required.

e.Actioningall incoming correspondence, emails and mail in a timely manner

f.Scanningpatient related documentation and attaching scanned documents to patientshealthcare records

g.Inputtingdata into patients healthcare records as necessary

h.Answeringincoming telephone calls, transferring calls or dealing with the callersrequest appropriately

i.Carryingout system searches as requested.

k.Supportingall clinical staff with general administrative tasks as requested

l. Havea good awareness of QoF and the importance of accurate information.

M. Manage and monitor the practices centralisedinbox including safeguarding referrals, MARAC information, and other sensitivecommunications, ensuring all incoming emails are reviewed, prioritised, andactioned in a timely and professional manner.

N. Triagemessages appropriately responding directly where possible, forwarding torelevant team members, or escalating urgent matters to as appropriate.

O. Ensureall communications adhere to the practices confidentiality, data protection,and professional standards.

Have a good awareness of QoF and the importanceof accurate information.

Person Specification

Experience

• Experience of working with S1 clinical system
• Experience of working in a health care setting
• Experience of working in a general practice setting
• Experience in Safeguarding polices and processes

Qualifications

• GCSE Mathematics and English
• National Clinical Coding Qualification
• AMSPAR Qualification
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.