Work Planner Manchester - 7068

We build homes for sale or rent across the country; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading housing association is seeking an experienced Work Planner to join their Responsive Repairs Planning Team in Manchester. The successful candidate will coordinate the planning and scheduling of trade operatives, ensuring timely completion of jobs and maintaining high customer satisfaction. Experience in the housing sector and strong organizational skills are required. This full-time role offers a competitive salary and various benefits including a robust pension plan.

Benefits

Excellent pension plan (up to 6% double contribution)

28 days Annual Leave, rising to 31

Bank Holidays

Employee Assistance Programme

Qualifications

• Experience in the Housing Sector / Repairs & Maintenance.
• Ability to work under pressure in a changing environment.
• Must have excellent organizational and prioritization skills.

Responsibilities

• Coordinate planning and scheduling of Trade operatives.
• Ensure jobs are completed timely with a right first-time attitude.
• Provide satisfactory service by resolving maintenance issues.

Skills

Housing Sector experience

Customer Service experience

Advanced administration skills

Experience using scheduling systems

Organizational skills

Communication skills

Tools

DRS

Opti-time scheduler

Job description

Work Planner

Contract Type: Permanent Full time 35 hours per week

Salary: 28886 per annum dependant on experience

Reporting Office: Manchester Trafford

Persona: Agile (mixture of home and office working)

Working Pattern: Monday Friday

Closing Date: Monday 22nd September at 11pm

Interview Date: Friday 26th September at our office in Stretford M32 0JT

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service, Bank Holidays, Westfield Health, Cash Plan, non-contributory life assurance up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme, and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

• Previous Applicants May Not Apply
• (if prior applications were regretted within 12 weeks)

Role

Join our NW England Direct Maintenance Team at L&Q:

Our Northwest England Direct Maintenance service is looking for an experienced Work Planner to join our Responsive Repairs Planning Team. The successful candidate will work within our team of Work Planners and will report into the Operations Support Team Leader, working in shifts between the hours of 7.45 am and 4.15 pm Monday to Friday.

Your impact in the role

Our customers and residents are at the heart of everything we do and as a member of the NW England Direct Maintenance Service it is vital that you have the passion for great customer service, with the ability and willingness to deliver excellence to both internal and external customers every time.

The post holder will have an opportunity to play a part in delivering a high-impact service to our residents. They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Trade operatives within the Northwest England reactive repairs service. Managing trade operatives diaries ensuring jobs are completed in a timely manner with a right first-time attitude. Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements. You must have excellent organisational of emails and adhering to SLA attendance escalating any issues to your Team Leader or Repairs Assistant Manager.

What you'll bring

• Experience in the Housing Sector / Repairs & Maintenance or similar environment as well as Customer Service experience.
• Advanced administration and computer skills required and experience using a scheduling system. (DRS / Opti-time scheduler experience is very desirable).
• Ability to work under pressure in an ever-changing environment and be able to adapt and prioritise.
• You must have excellent organisational and prioritisation skills.
• Confident to communicate both verbally and written with customers.

We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q

We're one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties home and we are proud to serve diverse communities across London, the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

If you require any reasonable adjustments at any stage during this process including application stage please email

Key Skills

• GIS
• JAWS
• Military Experience
• Business Management
• Emergency Management
• Joint Operations
• Production Planning
• Relationship ManagementStrategic Planning
• ERP Systems
• Exercise Planning
• MRP