Work From Home Travel Support Associate

Kim Luxe Travel; Glasgow; A distancia; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Travel discounts

Training and ongoing support

Growth opportunities

Descripción de la vacante

Kim Luxe Travel is seeking a Work From Home Travel Support Associate to assist travelers throughout trip planning and preparation. This fully remote role offers flexible scheduling and ongoing training to ensure clients have a smooth experience before and during their travels.

You will communicate with clients via email, phone, and messaging, review plans, and provide guidance on destinations and company procedures.

Formación

• Excellent verbal and written communication skills.
• Experience in customer support or hospitality is beneficial.
• Highly organized with meticulous attention to detail.
• Comfortable using online systems and digital tools.

Responsabilidades

• Communicate with clients via email, phone, and messaging to provide support.
• Review travel plans and confirm trip details with clients.
• Explain destinations, guidelines, and company procedures.
• Follow up before departure to ensure travelers are prepared.
• Escalate complex issues to the appropriate team when needed.

Conocimientos

Communication

Customer service

Attention to detail

Tech savvy

Travel interest

Descripción del empleo

About the job Work From Home Travel Support Associate

We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you will provide helpful guidance, support travel-related inquiries, and help ensure clients have a smooth and positive experience before and during their travels.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to provide support and travel guidance

Review travel plans and help confirm important trip details with clients

Provide clear information about destinations, travel guidelines, and company procedures

Follow up with travelers before departure to ensure they are prepared for their trip

Address questions or concerns professionally and escalate more complex issues when needed

Ideal Candidate

Strong communication and customer service skills

Customer support or hospitality experience is helpful but not required

Organized with strong attention to detail

Comfortable using online systems and digital tools

Interest in travel and helping others plan successful trips

Fully remote role with flexible scheduling options

Training and ongoing support provided

Opportunities for growth within the travel industry

Access to travel-related perks and industry discounts

Supportive and collaborative team environment