Work Area Manager - Night Shift

Royal Mail; Croydon; On-site; GBP 39,000 - 42,000; Full time

Job summary

A leading postal service company in Croydon seeks a Work Area Manager for the night shift. You will lead a team, enhance operational efficiency, and champion customer service. The ideal candidate will have excellent leadership and communication skills along with experience in a dynamic environment. This full-time, permanent role offers a salary range of £39,069 – £41,982 and a 10% bonus potential.

Benefits

10% bonus potential

25 days annual leave

Generous pension scheme

Qualifications

• Excellent leadership and communication skills.
• Ability to work under pressure.
• Understanding of diversity and inclusion.

Responsibilities

• Lead a dedicated team of full and part-time employees.
• Champion health and safety initiatives.
• Review area performance and plans daily.
• Support the Shift Manager to meet operational targets.

Skills

Leadership and communication skills

Flexibility under pressure

Customer-centric focus

Resilience

Achievement focus

Improvement focus

Job description

Work Area Manager – Night Shift

Salary: £39,069 – £41,982 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme. Full time, Permanent.

Location: Croydon Mail Centre, Beddington Farm Road, Croydon, CR9 4AA.

Shift

Saturday to Wednesday, 22:00 – 06:00. Flexibility required.

What does the role involve?

• Lead a dedicated team of full and part‑time employees.
• Hold regular one‑to‑one and team meetings.
• Review area performance and plans daily.
• Champion health and safety initiatives.
• Increase efficiency and identify areas for improvement.
• Support the Shift Manager to maintain high quality service and meet operational targets.
• Manage sick & absence, attendance, training and development.
• Lead continuous improvement programmes.

What skills and experience are we looking for?

• Flexible, work well under pressure.
• Excellent leadership and communication skills.
• Leadership focus – take a ‘one company’ approach; create positive energy; implement strategy.
• People focus – understand diversity & inclusion; delegate, coach, empower and give feedback; recognise talent; collaborate.
• Resilience focus – approachable, provides reassurance, adaptable, communicates regularly, handles ambiguity.
• Achievement focus – set standards of excellence; ask questions; share learning; build confident teams; hold others accountable; keep promises.
• Improvement focus – implement transformation; reduce costs; embrace innovation; make rational decisions; improve ways of working.
• Customer‑centric focus – put customer at heart of decisions; monitor customer service goals; promote investment and change.

Application process

Submit your application online and attach your current CV.

Assessment

The assessment includes a capability‑based interview and a short management scenario exercise conducted on the day.

Job reference number 331345

About Us

Royal Mail connects companies, customers and communities across the country, delivering a ‘one‑price‑goes‑anywhere’ universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we strive to be recognised as the best delivery company in the UK and across Europe.

We are committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals, including the Armed Forces community. We provide adjustments to support you during the hiring process if required.

For more information on Royal Mail Group and our values please visit https://www.internationaldistributionsservices.com/en/about-us/.

Closing Date

Friday 7th November. This advert may close early if the appropriate number of applications has been reached. Short‑listing: week commencing 10th November. Interviews expected: week commencing late November.

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