Work Area Manager - Night Shift

Royal Mail Group; City Of London; On-site; GBP 39,000 - 42,000; Full time

Job summary

A leading postal service provider is seeking a Work Area Manager for the Night Shift at its Croydon Mail Centre. The role involves managing a dedicated team, overseeing operational targets, and implementing health and safety initiatives. Candidates should have strong leadership qualities and a focus on customer service. This full-time, permanent position offers a competitive salary and benefits, including a pension scheme and bonus potential.

Benefits

10% bonus potential

25 days annual leave

Generous pension scheme

Qualifications

• Experience in managing teams in a busy environment.
• Skills in driving operational performance and team development.
• Ability to champion health and safety initiatives.

Responsibilities

• Manage operations in a specified area of a busy mail centre.
• Lead a dedicated team, holding regular meetings and reviewing performance.
• Provide quality service and manage team attendance and training.

Skills

Leadership Focus

People Focus

Resilience Focus

Achievement Focus

Improvement Focus

Customer-Centric Focus

Job description

Work Area Manager - Night Shift

Salary £39,069 - £41,982 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme.

Full time, Permanent.

Croydon Mail Centre, Beddington Farm Road, Croydon, CR9 4AA.

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Shift patterns

Saturday to Wednesday, hours between 22:00 - 06:00; operational needs flexibility will be required.

What does the role involve?

Leading a dedicated team of full and part time employees, you'll hold regular one‑to‑one and team meetings and review the area's performance and plans on a daily basis.

Championing health and safety initiatives, increasing efficiency, and identifying areas of improvement are essential to your role.

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line‑management responsibility you'll manage your team's sick absence, attendance, training and development and you will get involved in our programme of continuous improvement.

What skills and experience are we looking for?

• Leadership Focus: Ensures the basics are right, takes a ‘one company’ approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others’ needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures ‘best day every day’ by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer‑Centric Focus: Implements a customer‑first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end‑to‑end customer experience.

Application process

If you are interested in applying, please complete your application online and submit your current CV.

Assessment

The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability‑based interview and a short management scenario exercise provided on the day.

Job reference number 331345.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a one‑price‑goes‑anywhere, universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: International Distributions Services.

Closing Date

Friday 7th November. Please note, this advert may close early if the appropriate number of applications has been reached. Shortlisting: Week commencing 10th November. Interviews expected: Week commencing late November.