Work and Health Employment Coach

Vertis Health; West Midlands; On-site; GBP 27,000 - 30,000; Full time

Job summary

Vertis Health in Worcester City Primary Care Network is seeking a Work and Health Employment Coach to support people facing health-related barriers to gain, retain, or return to employment.

You will work within a multidisciplinary PCN team, providing personalised coaching, health and employment guidance, and practical support to help participants overcome challenges and achieve sustainable employment outcomes.

Qualifications

• Experience in health or employment coaching roles.
• Experience working with Primary Care.
• Health or Employment Coaching qualification desirable.

Responsibilities

• Manage a caseload of participants with health-related barriers.
• Conduct holistic assessments to identify barriers to employment.
• Provide one-to-one coaching, mentoring, and motivational support.
• Deliver health and employment advice to support individuals to start, stay, and succeed in work.
• Coordinate referrals and signposting to health, wellbeing, employment services.
• Maintain accurate case records and participant documentation.
• Travel across the local area to meet participants and deliver services.

Skills

Interpersonal skills

Coaching experience

Travel readiness

Education

Health or Employment Coaching qualification

Job description

Job summary

This is an exciting opportunity to join an established team within Worcester City PCN. The role will give you a unique chance to work as part of a multidisciplinary team, whilst also building links with a range of other local services and be part of a county wide Work and Health coach network. We will particularly welcome applicants with lived experience and those with strong connections to Worcester City.

Main duties of the job

The Work and Health Employment Coach supports individuals with physical, mental health, or social barriers to enter, remain in, or return to employment. Working as part of a multidisciplinary Primary Care Network team, the post holder manages a caseload of participants, conducts assessments to identify barriers to work, and develops personalised action plans to help individuals achieve their employment goals.

The role involves providing one-to-one coaching, health and employment guidance, coordinating referrals to specialist services, and working closely with healthcare professionals, employers, Jobcentre Plus, and community organisations.

The Employment Coach is also responsible for maintaining accurate records, monitoring participant progress, delivering group support sessions where appropriate, and ensuring individuals receive timely, holistic support to improve their health, wellbeing, and employment outcomes.

About us

Worcester City Primary Care Network first became established in 2019 and consists of nine local practices working together to provide the best possible care to their patients. The PCN covers a population of approximately 131,000 patients across the city. We are committed to the development and delivery of coordinated healthcare, working with partner organisations to support patients in making informed decisions about their personal care promoting health and wellbeing and ensuring equality of access for all. We employ over sixty additional roles staff to support our general practice colleagues to deliver the right care to our patients.

It means providing innovative services that are designed around the needs of our community. We continue to work closely with our ICB and other local health and social care providers to drive our PCN towards an integrated neighbourhood team.

Worcester City PCN staff are employed by Vertis Health who are a GP federation in Worcestershire with bold ambitions. Alongside supporting our Primary Care Networks, we operate a range of services that help to keep NHS spending within the NHS - and generate revenue that can be reinvested back into Primary Care.

Over the last 10 years, we have been trusted by over 600,000 patients in Worcestershire to deliver great care across a range of NHS commissioned projects - while helping GP practices and PCNs streamline their workloads and, crucially, be able to dedicate more of their valuable time to patient care.

Job description

Location: Worcester City Primary Care Network

Salary: £27,452.08 - £30,125.89 (dependent on experience)

Contract: Fixed Term, 12 Months

Reports to: PCN Wellbeing Team Lead

Job Purpose:

The Work and Health Employment Coach plays a key role within the WorkWell programme, supporting individuals with health-related barriers to gain, retain, or return to employment. Working as part of a multidisciplinary Primary Care Network (PCN) team, the post holder provides personalised coaching, health and employment advice, and practical support to help participants overcome challenges affecting their ability to work. The role focuses on early intervention, reducing health inequalities, improving wellbeing, and enabling individuals to achieve sustainable employment outcomes.

Key Responsibilities

• Manage a caseload of participants experiencing physical health, mental health, social, or employment-related barriers.
• Carry out holistic assessments to identify barriers to employment and develop personalised action plans.
• Provide one-to-one coaching, mentoring, and motivational support to help participants achieve their employment goals.
• Deliver health and employment advice to support individuals to start, stay, and succeed in work.
• Receive and process referrals from Primary Care teams, Jobcentre Plus, employers, and partner organisations.
• Verify participant eligibility and ensure timely access to services.
• Coordinate referrals and signposting to specialist health, wellbeing, employment, and community support services.
• Build effective relationships with healthcare professionals, employers, voluntary organisations, and external stakeholders to support participant outcomes.
• Facilitate group sessions and workshops where appropriate to support cohorts of participants.
• Maintain accurate case records, action plans, and participant documentation using designated management information systems.
• Collect, monitor, and report service performance and participant outcome data.
• Promote awareness of the WorkWell programme and provide information, advice, and support to partner organisations and employers.
• Travel across the local area to meet participants and deliver services within community settings when required.
• Work collaboratively across the wider Work and Health Coach network and provide support to neighbouring PCNs where necessary.

The post holder will work closely with

• GPs, Primary Care teams, and other healthcare professionals.
• Patients, carers, and community support services.
• Jobcentre Plus and Department for Work and Pensions representatives.
• Local authorities and voluntary sector organisations.
• Employers and employment support providers.
• WorkWell partners and wider Primary Care Network colleagues.

Our Ideal Candidate

We are looking for a compassionate, proactive, and person-centred professional who is passionate about supporting people to overcome barriers and improve their health, wellbeing, and employment prospects. The successful candidate will be skilled at building relationships, motivating individuals, and working collaboratively across health, community, and employment services to deliver meaningful outcomes.

Core Objectives

To support individuals to overcome health-related barriers and successfully start, stay, and succeed in work through tailored coaching, practical guidance, and coordinated access to health and employment support services.

Person Specification

Experience

Essential

• Has experience of working in a health or employment coaching role, social prescriber or other similar role .

Desirable

• Has experience of working in, or closely with, Primary Care.

Qualifications

Desirable

• Has an appropriate Health or Employment Coaching qualification

Skills, Knowledge & Competencies

Essential

• Has an understanding of the drivers and impacts of health inequalities.
• Experience of partnership working, negotiation and liaison work with other agencies to facilitate progression into work or to retain it.
• Knowledge of the barriers faced by individuals who may be socially excluded and furthest from the labour market.
• Experience of working on own initiative as well as being an effective team member.

Desirable

• Good Knowledge of the 2010 Equality Act.
• Working knowledge, understanding and experience of motivating individuals and developing their skills in line with their individual action plans.

Personal Qualities

Essential

• Advanced interpersonal skills.
• Commitment to confidentiality.
• Commitment to on-going personal development and training and that of the team.
• Demonstrate and promote social inclusion.
• Commitment to empowering the individual to make informed choices.
• Commitment to meeting diverse needs.
• Willingness to work flexibly.
• Ability to travel effectively between multiple locations during the working day.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vertis Health

Address

St. Martins Gate Surgery
Turnpike House Medical Centre
37 Newtown Road
WORCESTER
WR5 1EZ
United Kingdom