Winter Ski Resort Guest Specialist (EU) | Training & Flights

Crystal Ski; Bolton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned travel and tourism company is seeking enthusiastic individuals to join as Crystal Ski Reps and Service Support Reps. In this role, you will provide exceptional service to guests, ensure smooth transitions and cater to their needs throughout their mountain experience. Candidates should possess strong communication skills, a passion for winter sports, and the ability to resolve complex issues effectively. This position offers a unique opportunity to work in a dynamic environment while being part of a supportive team.

Benefits

Private health insurance

Accommodation and bills included

Return flights provided

Comprehensive onsite training

Qualifications

• Experience or interest in skiing, snowboarding, and winter outdoor life.
• Experience in customer service or hospitality is preferred.
• Ability to handle challenging situations and think on your feet.

Responsibilities

• Deliver exceptional service to guests from arrival to departure.
• Engage with guests to understand their needs and offer tailored advice.
• Manage complex issues and support guests in crisis situations.
• Keep content in the app engaging and up-to-date.

Skills

Customer service

Communication skills

Digital literacy

Teamwork

Resilience

Tools

Excel

Job description

A renowned travel and tourism company is seeking enthusiastic individuals to join as Crystal Ski Reps and Service Support Reps. In this role, you will provide exceptional service to guests, ensure smooth transitions and cater to their needs throughout their mountain experience. Candidates should possess strong communication skills, a passion for winter sports, and the ability to resolve complex issues effectively. This position offers a unique opportunity to work in a dynamic environment while being part of a supportive team.