Wine Retail Trainee Manager - Loughton

Majestic Wine; Loughton; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Performance Bonus

Up to 20% staff discount

Career development opportunities

Job summary

Majestic Wine in Loughton is seeking a dynamic Trainee Manager to join a 12-month development programme aimed at building expertise across operations, service and leadership. You will work with the Store Manager to grow into a future Majestic Store Manager, supported by structured training and on-the-job experience.

You’ll drive store performance, deliver outstanding customer service, run tasting events and expand knowledge of our range.

Qualifications

• Experience in a fast-paced, target-driven retail or hospitality environment.
• Ability to deliver exceptional customer experience to every customer.
• Problem solving and prioritisation under pressure.
• Self-motivated, able to work alone and in a team.

Responsibilities

• Drive store performance by maximising sales opportunities and KPI targets.
• Deliver market-leading customer service to drive loyalty and repeat purchases.
• Offer VIP concierge service and proactively contact customers with tastings and product updates.
• Share passion for product through knowledge and manage tasting counter and events.
• Maintain up-to-date wine knowledge and pursue WSET qualifications as needed.
• Ensure store presentation and maintenance, both inside and outside.
• Assist with day-to-day operations including deliveries, merchandising and calls to customers.
• Identify opportunities to improve store operations and comply with policies.

Skills

Teamwork

Customer service

Wine knowledge

Driving licence

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine in Loughton are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.

The Role

As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

Knowledge & Skills Required

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
• You can prioritise and strategically problem solve in high pressure environments
• Self-motivated, able to thrive when working alone and as part of a team
• A can-do attitude with a passion for seeing problems through to solutions
• Adaptable and resilient to meet the ever-changing demands of our business
• Excellent communication and time management skills
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

What Is In It For You

• Performance Bonus
• Up to 20% staff discount
• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan
• Life Assurance (Worth 2 times your annual salary)
• 29 days holiday, including public and bank holidays.
• PLUS invites to wine tasting events
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Company maternity, paternity and adoption leave after 26 weeks.
• Long service rewards
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.

Job Specifics

• Contract: Permanent
• Hours: 44 Hours Per Week
• Salary: £29,358.70
• Grade: 3
• Must be able to work evenings and weekends
• Driving is a key part of this position so being comfortable driving one of our company vans is essential. Therefore, holding a full UK driving licence for at least 12 months with no more than 6 penalty points is essential
• Location Flexibility: You must be willing and flexible to travel and support surrounding stores as needed.