Wine Retail Assistant Manager

Majestic Wines Warehouse Limited; Banstead; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary & Bonus

Staff discount up to 20%

Career development opportunities

Wine tasting events

Company Pension Plan

Life Assurance

Uniform provided

29 days holiday

Wine tasting invitations

Retail Trust benefits

Job summary

Majestic Wine Banstead is seeking a dynamic Assistant Manager to support the Store Manager in driving sales, delivering an exceptional customer experience and maintaining high store standards.

This role requires WSET 2, a full UK driving licence, and proven experience in a fast-paced retail or hospitality environment. 44 hours weekly, permanent contract, with a competitive benefits package.

Qualifications

• Experience in a fast-paced retail or hospitality environment.
• Ability to deliver exceptional customer experience and service.
• Understanding of retail KPIs and how to drive improvements.
• Able to prioritise and solve problems under pressure.
• Self-motivated and capable of working alone or in a team.
• Can-do attitude with a passion for solving problems.
• Excellent communication and time management skills.
• WSET 2 qualification is essential; willingness to progress to WSET 3.
• Hold a full UK driving licence for at least 12 months with limited penalties.

Responsibilities

• Support the Store Manager in driving sales and day-to-day operations.
• Drive store performance by maximizing sales opportunities and KPI focus.
• Deliver market leading customer service to drive loyalty and repeat purchases.
• Offer VIP concierge service with product updates and tastings.
• Sell the story with product knowledge, manage tastings and counter.
• Assist in recruitment, management & development of the team.
• Develop team members' product knowledge and WSET progression.
• Maintain the store's appearance and report issues promptly.
• Identify improvements to optimise store operations.
• Ensure compliance with internal policies and mandatory training.
• Convey store and regional updates to the team.

Skills

Teamwork in fast-paced retail

Customer service excellence

Retail KPI understanding

Problem solving under pressure

Self-motivation

Can-do attitude

Communication skills

Time management

WSET 2 qualified

Full UK driving licence

Education

WSET 2 Qualification

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Banstead are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

The Role

As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.

Job Specifics:

• Contract:Permanent

• Grade: grade 4 retail

• Hours:44 Hours Per Week

• Salary:£30,642.26

Key Responsibilities:

At Majestic Wine, our Customers are at the heart of everything we do. In this role you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.

• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.

• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases

• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.

• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.

• Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.

• Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.

• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.

• Continuously identify opportunities to make improvements which will optimise the operational running of the store.

• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.

• Support the cascade of store, regional and business updates and communications.

Knowledge & Skills Required:

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment

• Be able to demonstrate your ability to deliver exceptional customer experience & service

• Experience of understanding retail KPIs and how to drive improvements

• You can prioritise and strategically problem solve in high pressure environments

• Self-motivated, able to thrive when working alone and as part of a team

• A can-do attitude with a passion for seeing problems through to solutions

• Excellent communication and time management skills

• WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification in order to progress to Store Manager

• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you?

• Competitive Salary & Performance Bonus

• Up to 20% staff discount

• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!

• Fantastic incentives that take you around the world to explore our different vineyards.

• A contributory Company Pension Plan

• Life Assurance (Worth 2 times your annual salary)

• Uniform provided

• 29 days holiday, including public and bank holidays.

• PLUS invites to wine tasting events

• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

• Company maternity, paternity and adoption leave after 26 weeks.

• Long service rewards

• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.

• Company sick pay scheme

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.