Will Writer

Co-op Group; Manchester; Remote; GBP 25,000 - 28,000; Full time

Job summary

A community-focused organization in the UK is seeking an experienced Will Writer to manage estate planning cases, ensuring clients receive personalized guidance and support. The ideal candidate will have a background in drafting wills, strong attention to detail, and excellent customer service skills. This position offers a competitive salary, flexibility in work location, and opportunities for professional development.

Benefits

Competitive salary

Pension with up to 10% employer contributions

28 days holiday plus bank holidays

Free support for wellbeing

Discounts on Co-op products

Qualifications

• Previous experience of drafting wills and advising clients relating to estate planning matters.
• Some experience of managing cases.
• A high level of attention to detail.

Responsibilities

• Document and write wills of various complexity and other estate planning documentation.
• Communicate with clients and external partners via phone and written communication.
• Manage an incoming case load and work towards the successful completion of a case.

Skills

Drafting wills

Client advising

Case management

Attention to detail

Customer service

Job description

Will Writer

£25,000 - £28,000 dependent on experience, plus excellent benefits (Work Level 6B)

Remote, UK wide - or on site at our offices if preferred

We're looking for will writers and experienced estate planning paralegals to join our team.

At Co-op Legal Services we're passionate about developing our colleagues. We offer internal trainee solicitor programmes with a bias towards estate planning as well as plenty of opportunities for progression. You'll gain exposure to a variety of cases, allowing you to build on your knowledge within a supportive team. So if you have the skills we need, we can offer you the exciting opportunity to build a rewarding career with us.

Why this job matters

You’ll play a key part in helping people plan for the future. From start to finish, you’ll manage estate planning cases, taking the time to understand each client’s needs and draft wills and other important documents with care. You’ll be there to offer support and guidance remotely, providing the best service to our clients.

What you’ll do:

• Document and write wills of various complexity, write powers of attorney and other estate planning documentation, making sure all paperwork is accurate and professionally written.
• Communicate with clients and external partners via the phone and written communication throughout each case.
• Manage an incoming case load and work with those parties involved towards the successful completion of a case.
• Accurately maintain client records and correspondence on our systems, making sure that all compliance and regulatory standards are met.

This role would suit people who have:

• Previous experience of drafting wills and advising clients relating to estate planning matters.
• Some experience of managing cases.
• The ability to build positive relationships and a passion for providing outstanding customer service.
• A high level of attention to detail.
• The ability to prioritise and manage your own caseload to deliver against targets.

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Competitive salary
• Coaching, training and support to help you develop.
• Pension with up to 10% employer contributions.
• Annual incentive scheme.
• 28 days holiday plus bank holidays (rising to 32 in line with service).
• Discounts on Co-op products and services.
• Free support for your mental, physical, and financial wellbeing.
• Wagestream - a money management app that gives you access to a percentage of your salary as you earn it.

Building an inclusive work environment

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co-op colleague, this does not need to be completed.