Wholesale Customer Support Specialist

Severn Trent; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading water utility provider in the UK seeks Customer Service Advisors to join their team in Derby. The role involves providing exceptional service to customers and retailers, ensuring accuracy and efficiency. Ideal candidates will have strong communication skills, a customer-focused mindset, and be comfortable in a fast-paced environment. The position offers a salary of £27,586.66, a quarterly bonus, and robust benefits including flexible leave and wellness resources.

Benefits

Annual company bonus of up to £1,500

33 days leave per year

Flexible benefits scheme

Leading pension scheme

Free parking on-site

Life insurance of six times salary

Free physio and mental health counselling

Two volunteering days per year

Qualifications

• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Commitment to delivering exceptional service.

Responsibilities

• Provide exceptional service to retailers and customers.
• Contribute to continuous improvement of policies and procedures.
• Handle queries promptly and efficiently.

Skills

Customer focused mindset

Organisational skills

Written and verbal communication

Problem-solving

Positivity

Caring attitude

Job description

A leading water utility provider in the UK seeks Customer Service Advisors to join their team in Derby. The role involves providing exceptional service to customers and retailers, ensuring accuracy and efficiency. Ideal candidates will have strong communication skills, a customer-focused mindset, and be comfortable in a fast-paced environment. The position offers a salary of £27,586.66, a quarterly bonus, and robust benefits including flexible leave and wellness resources.