White Stuff | Customer Host

Gunwharf Quays; Portsmouth; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Quarterly bonus opportunity

Up to 25 days holiday plus bank holidays

2 paid days for local community volunteering

Healthcare cash plan

Interest-free season ticket loan

Pension contribution

Job summary

White Stuff at Gunwharf Quays is looking for a Customer Host to provide amazing customer experiences in our retail store. You will work as part of a team to support operations while maintaining high visual standards. The role requires weekend availability and entails a 4-hour contract.

As a Customer Host, you will engage with customers, assist with inventory management, and promote a friendly shopping atmosphere. Benefits include a quarterly bonus, holiday days, and a healthcare cash plan.

Qualifications

• Enthusiasm for retail and fashion.
• Ability to provide excellent customer experiences.
• Team player with passion for supporting others.

Responsibilities

• Deliver exceptional customer service embodying brand values.
• Support store operations and maintain visual standards.
• Assist with inventory and stock management.

Skills

Customer service

Retail experience

Teamwork

Passion for fashion

Job description

Customer Host

White Stuff Location: Gunwharf Quays

Contract type: part‑time

Closing Date:

Please, note this role is a 4‑hour contract and weekend availability may be required.

WHO WE ARE

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like‑minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU ARE

You’ll be passionate about retail and fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.

PRIMARY OBJECTIVE OF THE JOB

Ensure we are the best on the high street for delivering an amazing customer experience.

WHAT YOU’LL BE DOING

You’ll report to the shop manager and sit within our retail team.

Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the customer journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless‑aisle orders.
• Engaging customers with our brand by signing up to email newsletters, tagging their purchases to their profile, and sending e‑receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including customer events and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards in‑store.
• Supporting floor moves, mannequins and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
• Supporting in‑stock management processes such as stock takes.
• Using company resources such as the White Stuff website, Looking White Stuff, the tea room, email communications, window guidelines and brand posts to engage with our customers and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the health & safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficiently and accurately fulfilling ship‑from‑store and click‑and‑collect processes.
• Holding an awareness of our charity partner and the positive impact this has, including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact so we can explain this to our customers and the team.

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• Healthcare cash plan and life assurance
• Interest‑free season ticket loan
• Pension contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.