White Goods Engineer - Field Service - Ipswich [PAS032]

Pacifica; Ipswich; On-site; GBP 32,000 - 41,000; Full time

Job summary

A leading appliance repair service provider in the UK is seeking a White Goods Engineer to work in Ipswich. You will diagnose and repair domestic appliances, providing excellent customer service. The role offers a competitive salary of £32,000 - £41,000 with an uncapped bonus up to £50,000+, along with a £1,500 sign-on bonus. Additional perks include a modern company van, ongoing training, and high-cost living allowance.

Benefits

Competitive salary

Sign-on bonus

Company van and fuel card

Ongoing training

Up to 33 days holiday

Company pension

Qualifications

• Minimum 2 years’ experience in the white goods repair sector.
• Knowledge of fault diagnosis and repair of at least 4 major appliances.
• Full UK manual driving licence (max 6 points).

Responsibilities

• Diagnose and repair core domestic appliances in customers' homes.
• Deliver excellent customer service during onsite visits.
• Use software to manage your day and order parts.

Skills

Fault diagnosis and repair of appliances

Customer service skills

Field-based experience

Tools

Job management software

Tools and equipment

Job description

Overview

White Goods Engineer - Field Based - Ipswich | Up to £50,000 OTE

£1,500 Sign On Bonus | Van, Bonus & Much More

Location: Halifax and surrounding areas

Job Type: Full-time, Permanent

Salary: £32,000 - £41,000 basic + uncapped bonus (OTE up to £50,000+)

What You’ll Do

• Diagnose and repair at least four core domestic appliances in customers homes
• Deliver excellent customer service during onsite visits
• Use intuitive software to manage your day, order parts and access job information
• Maintain Pacifica’s high standards in professionalism, reliability and safety

What You’ll Need

• Minimum 2 years’ experience in the white goods repair sector in a field based capacity
• Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
• Full UK manual driving licence (max 6 points)

What You’ll Get

• Competitive basic salary: £32,000 - £41,000 (based on experience & skill set) including £5,000 per annum high cost living allowance for engineers living within the IP postcode area
• Uncapped performance bonus - OTE up to £50,000+
• £1,500 sign on bonus
• Modern company van with fuel card and optional private use
• Tools, uniform, PPE, and tablet provided
• Ongoing training including manufacturer led and City & Guilds Assured courses providing additional product upskilling if required
• Up to 33 days’ holiday including bank holidays
• Company pension and Death in Service benefit (3x salary)
• Employee Perks: Free Mult appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
• Daily parts delivery to a secure Bybox near your home
• Monday to Friday working hours (approx. 9am-5pm) with pre planned routes
• Market leading job management software

About Pacifica

Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.

Our Purpose

To keep households running while protecting the environment.

Our Vision

To care for our customers’ appliances for a more sustainable world.

At Pacifica, you’re not just an engineer - you’re a trusted professional and a valued part of our national team.

We work with a small selection of the world’s leading manufacturers, including Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.

Apply Now

Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year - plus a £1,500 sign on bonus.

Not in the right area for this vacancy? You can register your interest, and we’ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers

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