Wheelchair Services Clinical Lead OT/PT

Ross Care Ltd; Wigan; On-site; GBP 37,000 - 45,000; Full time

Job summary

A healthcare service provider is seeking a Team Lead in Wigan to oversee small, busy services. The ideal candidate will have experience managing teams, wheelchair provision, and a strong understanding of medical conditions. Responsibilities include workload organization, effective communication with stakeholders, and ensuring compliance with safety regulations. The role requires a BSc or Diploma in Occupational Therapy or Physiotherapy and at least 5 years of relevant experience. The company offers clinical supervision and a supportive work environment.

Benefits

Clinical supervision

CPD opportunities

Supportive team environment

Training programmes

Qualifications

• Minimum of 5 years post-registration experience with long-term medical conditions.
• Previous experience in wheelchair provision.
• Experience in team leadership and budget management.

Responsibilities

• Demonstrate strategies for workload organization.
• Manage waiting lists effectively.
• Communicate sensitive information to stakeholders.
• Ensure compliance with health and safety regulations.

Skills

Organising workload

Flexible approach

IT skills (Microsoft Office)

Communication skills

Risk assessment

Safeguarding knowledge

Knowledge of medical conditions

Coping with distressing situations

Education

BSc or Diploma in Occupational Therapy or Physiotherapy

State registration with the HCPC

DBS Clearance

Job description

These are small but busy services with a small, friendly team comprising of one B7 Occupational Therapist, one B7 Physiotherapist, a one B6 Physiotherapist, a Rehabilitations Engineer plus three Administrators. We are looking for a Team Lead to complete the team. The three services run from 2 locations and are based in modern, comfortable NHS buildings, with excellent clinic facilities and close to other NHS teams. The Team Lead will be supported by our Regional Therapist, and will form part of our national Clinical Lead Group, who have a weekly meeting for information sharing and peer support.

Responsibilities

• Demonstrate strategies for organising own workload.
• Demonstrate a flexible and adaptable approach to working to meet competing priorities.
• Demonstrate strategies for managing waiting lists.
• Demonstrate and provide evidence of skill development and provide examples where key skills have been applied.
• Confident in the use of IT with strong skills in Microsoft Office.
• Good written and verbal communication skills; positive interpersonal skills with the ability to communicate appropriately with colleagues, other professionals, carers and service users.
• Ability to communicate sensitive information in written and verbal forms to service users, other professionals and in-house staff.
• Knowledge of a wide range of medical conditions (e.g. respiratory, neuro, orthopaedic), their management and implications for wheelchair prescription or other intervention.
• Effective strategies to cope with a variety of distressing situations, including challenging behaviour from service users, other stakeholders and staff.
• Ability to work under pressure.
• Demonstrate understanding of risk assessment and management in all aspects of the work environment and service provision.
• Demonstrate an understanding of safeguarding, including how to identify potential safeguarding situations, how to report them internally and ensure action within the MDT.
• Knowledge of legal issues (e.g. data protection, child protection, health and safety, vulnerable adults, human rights, etc.).
• Demonstrate understanding of health and safety responsibilities and compliance.
• Demonstrate understanding of clinical governance requirements.
• Demonstrate knowledge and understanding of moving and handling techniques and procedures.
• Understanding of information governance and data protection issues.

Person Specification – Knowledge and Skills

• BSc or Diploma in Occupational Therapy or Physiotherapy.
• State registration with the HCPC.
• DBS Clearance.

Experience

• Minimum of 5 years post registration experience working with patients who have long‑term or complex medical conditions.
• Previous experience of wheelchair provision.
• Experience of team leadership, management and positive role modelling.
• Experience of managing and supervising junior staff.
• Experience of managing a budget.
• Experience of working within the NHS (desirable).

Additional Essentials

• Full driving licence and willingness to drive Ross Care / own vehicles.
• Ability to adapt to changing environmental conditions, such as weather, exposure to unpleasant environments, bodily fluids, pets and other unspecified hazards.

About Ross Care

Ross Care provides clinically led, high‑quality wheelchair services on behalf of the NHS. Our friendly teams include OTs, Physiotherapists and Rehabilitation Engineers, providing services for all age ranges. We operate across 40 regions in England and Wales, supporting over 400,000 wheelchair users each year and covering 45% of the population. We take great pride in the role we play in making a real difference in the lives of those who matter most – our patients and their families. Ross Care is a values‑led organisation where people come first and, although demand can often be high, our commitment to delivering high‑quality care never wavers. We foster an environment where every team member is included, supported and empowered to contribute ideas and shape how we deliver services. We offer a mature career pathway, clinical supervision, CPD opportunities, apprenticeships and training programmes. We are also committed to sustainability, tracking our carbon footprint, setting measurable targets and continuously seeking new ways to reduce environmental impact.