Westmoreland Street Performance & Improvement Manager

NHS; City Of London; On-site; GBP 46,000 - 56,000; Full time

Job summary

A prominent healthcare provider in London seeks a Performance and Improvement Manager to oversee operations at University College Hospital. The role involves managing patient flow, initiating service improvements, and leading a team of ward clerks. Candidates should have operational experience in healthcare and strong communication skills. This is a full-time permanent position with competitive salary and benefits.

Qualifications

• 2 years operational experience in the NHS or healthcare environment.
• Experience in line managing or supervising staff.

Responsibilities

• Provide robust analysis of data to support clinical teams.
• Lead service improvement initiatives within Westmoreland Street.

Skills

Excellent written and verbal communication skills

Ability to train staff

Operational experience in the NHS or healthcare environment

Job description

Job Summary

An exciting opportunity has arisen in the Surgical Specialties Division for a permanent post supporting Westmoreland Street Hospital as the Performance and Improvement Manager. The post holder will be responsible for daytime site management of UCH at Westmoreland Street, chairing the daily bed meeting and working with ward staff to allocate beds and maintain patient flow across the site, linking in with UCH Tower and other Trusts to lead in the management of patient transfers. The post holder will also be responsible for supporting service improvements across the Division to deliver safer and more efficient patient pathways. The post holder will be responsible for line managing a team of 4 ward clerks. The post holder will be expected to be on site at Westmoreland Street every day.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application

Main Duties of the Job

• Enable proactive management of theatre flow to ensure patients are cared for expediently and in line with access targets and develop initiatives to maximise efficiency.
• Be responsible for managing day time admissions to UCH at Westmoreland Street as site manager.
• Lead service improvement initiatives within Westmoreland Street and help establish and monitor quality control measures to assist in the delivery of efficient patient pathways and improve the quality of reporting.
• Provide robust analysis of data to support clinical teams in the delivery of change programmes to improve patient care.
• Monitor compliance against key performance and waiting time targets, and making recommendations for improvements.
• Work closely with the theatres service manager to ensure accurate records of activity, including cancellations and the reasons for cancellations, are maintained.
• Provide training and development to staff responsible for implementing service improvement initiatives (18 week validation, nurse‑led discharge etc.).

About Us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world‑class support services including critical care, imaging, nuclear medicine and pathology.

Details

Date posted: 03 November 2025

Pay Scheme

Agenda for change

Band

Band 6

Salary

£46,419 to £55,046 a year (per annum inclusive of HCAS)

Contract

Permanent

Working Pattern

Full‑time

Reference Number

309‑UCLH‑7004

Job Location

University College Hospital at Westmoreland Street (formerly the Heart Hospital)

16‑18 Westmoreland Street

London

W1G 8PH

Person Specification

Experience – Essential

• 2 years operational experience in the NHS or health care environment

Experience – Desirable

• Previous experience of hospital systems or other in‑house database systems

Communication – Essential

• Excellent written and verbal communication skills

Personal and People Development – Essential

• Experience in line managing or supervising staff
• Ability to train staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here for criminal records checks for overseas applicants.

Employer Details

University College London Hospitals NHS Foundation Trust

University College Hospital at Westmoreland Street (formerly the Heart Hospital)

16‑18 Westmoreland Street

London

W1G 8PH

Website: https://www.uclh.nhs.uk