Westmoreland Street Performance & Improvement Manager

University College London Hospital; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent NHS trust in the UK is seeking a Performance and Improvement Manager to oversee patient flow management and service improvements at Westmoreland Street Hospital. This key role includes managing a team of ward clerks, leading service improvement initiatives, and ensuring compliance with performance targets. Ideal candidates will have experience in patient management and robust analytical skills. Apply before November 17, 2025.

Qualifications

• Experience in managing patient flow and service improvement.
• Ability to provide training and development to staff.
• Robust analytical skills for data interpretation.

Responsibilities

• Enable proactive management of theatre flow.
• Lead service improvement initiatives within Westmoreland Street.
• Monitor compliance against key performance and waiting time targets.

Job description

A Vacancy at University College London Hospitals NHS Foundation Trust

An exciting opportunity has arisen in the Surgical Specialties Division for a permanent post supporting Westmoreland Street Hospital as the Performance and Improvement Manager. The post holder will be responsible for daytime site management of UCH at Westmoreland Street, chairing the daily bed meeting and working with ward staff to allocate beds and maintain patient flow across the site, linking in with UCH Tower and other Trusts to lead in the management of patient transfers. The post holder will also be responsible for supporting service improvements across the Division to deliver safer and more efficient patient pathways. The post holder will be responsible for line managing a team of 4 ward clerks. The post holder will be expected to be on site at Westmoreland Street every day.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Key Responsibilities

• Enable proactive management of theatre flow to ensure patients are cared for expediently and in line with access targets and develop initiatives to maximise efficiency.
• Be responsible for managing day time admissions to UCH at Westmoreland Street as site manager.
• Lead service improvement initiatives within Westmoreland Street and help establish and monitor quality control measures to assist in the delivery of efficient patient pathways and improve the quality of reporting.
• Provide robust analysis of data to support clinical teams in the delivery of change programmes to improve patient care.
• Monitor compliance against key performance and waiting time targets, and make recommendations for improvements.
• Work closely with the theatres service manager to ensure accurate records of activity, including cancellations and the reasons for cancellations, are maintained.
• Provide training and development to staff responsible for implementing service improvement initiatives (18 week validation, nurse‑led discharge etc.).

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically‑led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world‑class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff.

*UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff.

To discover more about what makes UCLH a great place to work.

This advert closes on Monday 17 Nov 2025.