Westmoreland Street Performance & Improvement Manager

University College London Hospitals NHS Foundation Trust; Camden Town; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading NHS trust in Camden Town is seeking a Performance and Improvement Manager for the Surgical Specialties Division. The role involves managing site operations, leading service improvement initiatives, and ensuring efficient patient flow. Candidates should have strong analytical and team management skills, with a focus on enhancing patient care and operational efficiency.

Qualifications

• Experience in managing teams and improving service delivery.
• Strong analytical skills to support clinical teams.
• Ability to lead change management initiatives.

Responsibilities

• Manage daytime site operations at Westmoreland Street.
• Chair daily bed meetings and allocate beds.
• Support patient flow and coordinate with other Trusts.
• Line manage ward clerks and ensure staff development.
• Lead service improvement initiatives and monitor quality measures.

Skills

Data analysis

Team management

Service improvement

Communication skills

Job description

Performance and Improvement Manager – Surgical Specialties Division

An exciting opportunity has arisen in the Surgical Specialties Division for a permanent post supporting Westmoreland Street Hospital as the Performance and Improvement Manager.

The post holder will be responsible for daytime site management of UCH at Westmoreland Street, chairing the daily bed meeting, and working with ward staff to allocate beds and maintain patient flow across the site, linking in with UCH Tower and other Trusts to lead in the management of patient transfers. The post holder will also be responsible for supporting service improvements across the Division to deliver safer and more efficient patient pathways, line managing a team of 4 ward clerks, and is expected to be on site at Westmoreland Street every day.

Key Responsibilities

• Daytime site management of UCH at Westmoreland Street.
• Chair daily bed meetings and coordinate bed allocation and patient flow across the site.
• Link with UCH Tower and other Trusts to manage patient transfers.
• Line manage a team of four ward clerks.
• Ensure daily presence at Westmoreland Street.
• Enable proactive management of theatre flow to ensure timely patient care and maximize efficiency.
• Manage daytime admissions to UCH at Westmoreland Street as site manager.
• Lead service improvement initiatives, establishing and monitoring quality control measures to support efficient patient pathways and improve reporting quality.
• Provide robust data analysis to support clinical teams in delivering change programmes that improve patient care.
• Monitor compliance with key performance and waiting time targets, recommending improvements.
• Collaborate with the theatres service manager to maintain accurate records of activity, including cancellations and reasons.
• Provide training and development to staff implementing service improvement initiatives (18‑week validation, nurse‑led discharge, etc.).

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre (dedicated to women's health, cancer, infection, neurological, gastrointestinal and oral disease). It has world‑class support services including critical care, imaging, nuclear medicine and pathology.