Welsh-Speaking Remote Customer Advisor | 31 Days Holiday

Wescot Credit Services; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Job summary

A leading credit services company is seeking a Customer Service Executive who speaks Welsh. Full remote working is offered, along with a salary of up to £26,313.14 based on 40 hours per week. Responsibilities include handling customer inquiries in both Welsh and English, providing support to achieve financial wellbeing, and delivering tailored solutions. Ideal candidates should exhibit empathy, attention to detail, and strong listening skills. Remote training and attractive holiday benefits are included.

Benefits

31 days holiday (pro rata) including bank holidays

Remote working

Dedicated training support

Qualifications

• Welsh-speaking ability is essential.
• Empathy and resilience are crucial for discussing sensitive topics.
• Attention to detail is necessary for a fast-paced environment.

Responsibilities

• Handle calls in Welsh and English, identifying vulnerable customers.
• Support customers to achieve financial wellbeing.
• Provide tailored solutions with care.

Skills

Welsh language proficiency

Empathy

Attention to detail

Active listening

Resilience

Job description

A leading credit services company is seeking a Customer Service Executive who speaks Welsh. Full remote working is offered, along with a salary of up to £26,313.14 based on 40 hours per week. Responsibilities include handling customer inquiries in both Welsh and English, providing support to achieve financial wellbeing, and delivering tailored solutions. Ideal candidates should exhibit empathy, attention to detail, and strong listening skills. Remote training and attractive holiday benefits are included.