Welsh-Speaking Patient Access & Booking Coordinator

NHS; Wales; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading health organization in Wales is seeking a dedicated individual for a key role in the Patient Access & Booking Centre. Applicants must demonstrate excellent communication skills and the ability to manage a busy call centre environment effectively. The position also requires proficiency in Welsh and experience in administrative tasks related to bookings. A supportive team awaits you, with opportunities for professional development.

Qualifications

• Experience in Hospital/GP Practice or Call Centre, dealing with the general public.
• Experience working with Consultant/Clinical Staff and in Waiting List Management.

Responsibilities

• Manage referrals and appointments in a busy booking centre.
• Support team members to deliver Access targets and booking services.
• Ensure all patient bookings meet local and national access targets.

Skills

Interpersonal skills

Ability to prioritise own workload

Ability to work under pressure

Microsoft Office

WPAS

Education

GCSE, NVQ3 or Equivalent

IT Qualification

IT or ECDL, Mandatory Training

Job description

A leading health organization in Wales is seeking a dedicated individual for a key role in the Patient Access & Booking Centre. Applicants must demonstrate excellent communication skills and the ability to manage a busy call centre environment effectively. The position also requires proficiency in Welsh and experience in administrative tasks related to bookings. A supportive team awaits you, with opportunities for professional development.