Welsh Speaking Customer Service Advisor- Working From Home

Adecco; Llangollen; Remote; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of customer service solutions is seeking a Customer Service Representative in Llangollen, UK. The role involves managing inbound customer calls and ensuring high-quality interactions while being supported by a dedicated management team. Fluency in Welsh is essential for effective communication, along with resilience in a fast-paced environment. This is a full-time position with homeworking arrangements.

Qualifications

• Fluency in Welsh required for effective communication.
• Good command of English for clear messaging and instructions.
• Ability to adhere to processes is essential.
• Capacity to operate well in high-pressure situations.

Responsibilities

• Manage a diverse range of inbound customer calls.
• Capture and maintain quality customer data.
• Respond to customer inquiries via electronic communication.
• Meet and exceed both individual and team targets.

Skills

Fluency in Welsh: Both written and spoken

Good Verbal and Written English Skills

Ability to Follow Instructions

Resilience

Job description

Job Advert: Customer Service Representative (Fluent Welsh Speaker)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your ability to help others shines? If you're looking for a rewarding opportunity with a leading provider of outsourced customer service solutions, we want to hear from you!

Position: Customer Service Representative
Working Pattern: Full-Time (37.5 hours/week, Monday-Friday, 08:30am-18:00pm)
Location: Homeworking (equipment provided)
Proposed Start Date: 10/11/2025

What You'll Be Doing:

• Managing a diverse range of inbound customer calls, resolving queries "Right First Time" with a friendly and professional touch.
• Capturing, maintaining, and ensuring the quality and safety of customer data.
• Assessing claims and responding to customer inquiries via electronic communication.
• Meeting and exceeding individual and team targets.

Requirements:

• Fluency in Welsh: Both written and spoken.
• Good Verbal and Written English Skills: Clear communication is key!
• Ability to Follow Instructions: Adhere to processes with precision.
• Resilience: Thrive in a fast-paced, high-pressure environment.
• Right to Work Documentation: Verified documents must be provided.

If you are ready to embark on a fulfilling career where your customer service skills can shine, apply today! You'll be supported every step of the way by a dedicated management team that values you as an individual.

Join us and become a vital part of our customer-focused team!

Your passion for helping others is what we need! Let's make a difference together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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