Welsh Speaking Customer Service

Pertemps; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A public sector organization based in Cardiff is seeking a Welsh Speaking Customer Service Advisor. In this hybrid role, you will provide high-quality customer support via phone, email, and social media. The ideal candidate is a fluent Welsh speaker with a background in customer service. A competitive rate of £15.04 per hour is offered with a full-time commitment of 37 hours per week, valid until 31st March 2026.

Qualifications

• Must be a fluent Welsh speaker with excellent communication skills.
• Experience in a multi-channel customer service environment is required.
• Confident in using CRM systems and Microsoft applications.

Responsibilities

• Handle a wide range of enquiries and transactions.
• Deliver excellent service across multiple channels.
• Support continuous improvement in customer service.

Skills

Fluent Welsh speaker

Strong communication skills

Experience in a customer-facing environment

Tools

CRM systems

Microsoft applications

Job description

Overview

Welsh Speaking Customer Service Advisor – Cardiff (hybrid) | £15.04 per hour | 37 hours per week | Until 31st March 2026

Join our public sector client as a Welsh Speaking Customer Service Advisor and become a key part of their Contact Centre team. You’ll deliver high-quality support across phone, email, and social media, ensuring every customer receives a professional and positive experience.

Responsibilities

• Handle a wide range of enquiries and transactions
• Deliver excellent service across multiple channels
• Support continuous improvement in customer service

Requirements

• Fluent Welsh speaker with strong communication skills
• Experience in a customer-facing, multi-channel environment
• Confident using CRM systems and Microsoft applications