Welsh-Speaking Customer Consultant

Wescot Credit Services; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Job summary

A leading credit services company is seeking a Customer Service Executive who speaks Welsh. Full remote working is offered, along with a salary of up to £26,313.14 based on 40 hours per week. Responsibilities include handling customer inquiries in both Welsh and English, providing support to achieve financial wellbeing, and delivering tailored solutions. Ideal candidates should exhibit empathy, attention to detail, and strong listening skills. Remote training and attractive holiday benefits are included.

Benefits

31 days holiday (pro rata) including bank holidays

Remote working

Dedicated training support

Qualifications

• Welsh-speaking ability is essential.
• Empathy and resilience are crucial for discussing sensitive topics.
• Attention to detail is necessary for a fast-paced environment.

Responsibilities

• Handle calls in Welsh and English, identifying vulnerable customers.
• Support customers to achieve financial wellbeing.
• Provide tailored solutions with care.

Skills

Welsh language proficiency

Empathy

Attention to detail

Active listening

Resilience

Job description

Customer Service Executive (Welsh Speaker)

Remote working

Wescot Credit Services is looking for Welsh‑speaking Customer Consultants to join one of our outsource campaigns starting 19th January 2026.

Mae Wescot Credit Services yn chwilio am Gynghorwyr Cwsmeriaid sy'n siarad Cymraeg i ymuno â un o'n ymgyrchoedd allanol.

Salary: Up to £26,313.14 (based on 40 hours per week) depending on experience
Hours: Option to choose from a 37.5 or 40 hour contact
Shifts: We are open Monday – Friday between 8:30 am – 6:30 pm and Saturdays 8:30 am – 1 pm. You will work on a rotational shift pattern within those hours which include 1 in 3 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shifts.
Remote Training: 3 weeks with a dedicated L&D Trainer supporting you.
Fully remote working
31 days holiday (pro rata) - including all bank holidays.

We are looking for team players who match our enthusiasm, work ethic and our outlook to 5‑star customer service to be the first point of contact in supporting Welsh‑speaking customers in their preferred language.

Rydym yn chwilio am chwaraewyr tîm sy'n cyd-fynd â'n brwdfrydedd, mores gwaith, a gwasanaeth cwsmer 5-sêr i fod yn bwynt cyswllt cyntaf wrth gefnogi cwsmeriaid Cymraeg‑Siarad mewn eu iaith ddewisol.

Responsibilities

• Handle inbound and outbound calls in both Welsh and English, you’ll spot patterns and identify potentially vulnerable customers.
• Use active listening skills to support our customers to achieve financial wellbeing.
• Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver tailored solutions with care.
• Have great attention to detail and enjoy working in a fast‑paced environment.

If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work‑Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.