Welsh Speaking Contact Centre Advisor - work from home

Adecco; Wrexham; Remote; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency is seeking a Welsh-speaking Contact Centre Agent to join their team working from home. This role involves providing exceptional customer service, handling inquiries, and resolving issues while maintaining professionalism. Ideal candidates have proven customer service experience and thrive in a fast-paced environment. Flexible shifts from Monday to Saturday are available.

Qualifications

• Proven experience in handling customer contacts and resolving inquiries.
• Ability to thrive in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Handle up to 70 customer calls per day, addressing inquiries and resolving issues.
• Deliver high-quality customer service while adhering to established procedures.
• Communicate with clients and third parties to ensure seamless service delivery.

Skills

Customer Service Experience

Communication skills

Problem-solving

Job description

Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!

Shifts :

Monday to Friday 8am to 8pm and Saturday 8am to 2pm

Who We Are :

We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.

What You'll Do :

• Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.
• Delivering high-quality customer service while adhering to established procedures and service levels.
• Using your initiative to source information and provide effective solutions for our customers.
• Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
• Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.

What We're Looking For :

To excel in this role, you should possess :

Customer Service Experience : Proven experience in handling customer contacts and resolving inquiries....