Welsh Speaking Contact Centre Advisor - Work From Home

Adecco; Wales; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Contact Centre Agent to provide exceptional customer service from home. You will handle customer inquiries, ensuring a smooth experience while working flexible hours. Ideal candidates have strong communication skills and previous customer service experience. This role includes opportunities for career development and a supportive work environment.

Benefits

Career Development Opportunities

Supportive Work Environment

Qualifications

• Proven experience in handling customer contacts and resolving inquiries.
• Ability to control calls effectively, minimizing escalations.
• Strong verbal and written communication skills.

Responsibilities

• Handle up to 70 customer calls per day and resolve inquiries.
• Deliver high-quality customer service while adhering to procedures.
• Use initiative to provide effective solutions for customers.

Skills

Customer Service Experience

Call Management Skills

Excellent Communication Skills

PC Proficiency

Problem-Solving Abilities

Job description

Join Our Team as a Contact Centre Agent Welsh Speaking - working from home!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!

Shifts

Monday to Friday 8 am to 8 pm and Saturday 8 am to 2 pm

Who We Are

We are an organisation dedicated to providing top‑notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.

What You'll Do

As a Contact Centre Agent, your primary responsibilities will include:

• Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.
• Delivering high‑quality customer service while adhering to established procedures and service levels.
• Using your initiative to source information and provide effective solutions for our customers.
• Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
• Completing call wrap‑up tasks efficiently, maintaining accuracy in documentation.

What We're Looking For

To excel in this role, you should possess:

• Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
• Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
• Problem‑Solving Abilities: A proactive approach to identifying issues and implementing solutions.
• Home Working Setup: A suitable home working environment, including reliable Wi‑Fi, electricity, and a dedicated workspace that complies with DSE regulations.

Why Join Us

Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career.

Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged.

Ready to Make a Difference?

If you're excited about the opportunity to make a positive impact in the lives of customers, apply now and take the first step towards a rewarding career with us.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.