Welsh Speaking Contact Centre Advisor - work from home

Adecco; Cardiff; Remote; GBP 20,000 - 25,000; Full time

Job summary

A leading staffing agency in the UK is seeking a Contact Centre Agent who is fluent in Welsh to work from home. You will handle up to 70 customer calls daily, ensuring exceptional service and resolution of inquiries in a fast-paced environment. Proven customer service experience and strong communication skills are essential. This role offers a flexible work schedule, allowing you to thrive while supporting customers effectively.

Qualifications

• Proven experience in handling customer contacts and resolving inquiries.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handling up to 70 customer calls per day.
• Delivering high-quality customer service.
• Using initiative to source information and provide solutions.

Skills

Customer Service Experience

Communication Skills

Job description

Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!

Shifts :

Monday to Friday 8am to 8pm and Saturday 8am to 2pm

Who We Are :

We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.

What You'll Do :

• Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.
• Delivering high-quality customer service while adhering to established procedures and service levels.
• Using your initiative to source information and provide effective solutions for our customers.
• Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
• Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.

What We're Looking For :

To excel in this role, you should possess :

Customer Service Experience : Proven experience in handling customer contacts and resolving inquiries....