Wellness Front Desk & Guest Experience Specialist

Bannatyne; Broadstairs; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness organization in Broadstairs seeks a Front of House Assistant to deliver exceptional customer service and manage spa bookings. The role includes welcoming guests, handling inquiries, and assisting in the promotion of services. Ideal candidates will have strong interpersonal skills and a passion for health and wellness. Competitive perks such as a free gym membership and training opportunities are available. Join our dedicated team and make a lasting impression!

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases with tenure

Free gym membership

Discounted Spa Treatments

Discounted Meals and Beverages

Career & Personal Development training

Mental Health, Well-Being Services

Length of Service Awards

Staff Awards and Bonuses

Qualifications

• Proven experience in a receptionist or customer service role is desirable.
• Basic computer skills and proficiency with booking systems are beneficial.
• Ability to work flexible hours, including weekends and holidays is required.

Responsibilities

• Greet and welcome guests professionally.
• Manage spa bookings and appointments efficiently.
• Handle guest inquiries and process payments at the reception.

Skills

Interpersonal skills

Customer service focused

Organizational skills

Multitasking abilities

Job description

A leading health and wellness organization in Broadstairs seeks a Front of House Assistant to deliver exceptional customer service and manage spa bookings. The role includes welcoming guests, handling inquiries, and assisting in the promotion of services. Ideal candidates will have strong interpersonal skills and a passion for health and wellness. Competitive perks such as a free gym membership and training opportunities are available. Join our dedicated team and make a lasting impression!