Wellness Experience Host - Digital & Front Desk

ISS; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading workplace management company based in London is seeking a Wellness Host to be the welcoming face of their wellness space. This role involves guiding colleagues through digital wellness solutions, promoting wellness initiatives, and providing technical support. Ideal candidates will have experience in customer-facing environments, excellent communication skills, and a passion for health and wellbeing. A supportive workplace committed to inclusivity and continuous improvement is offered.

Qualifications

• Experience in a high-end, customer-facing environment.
• Excellent communication skills (written and verbal).
• Organisational skills and familiarity with digital systems.
• Proficiency in Microsoft Office (intermediate/advanced level).
• Confidence using digital fitness solutions and CRM platforms.
• First aid certification (training provided if needed).
• Ability to lift up to 25 kg safely.
• Self‑motivated, team‑oriented, and adaptable under pressure.
• Passion for health, wellbeing, and continuous improvement.

Responsibilities

• Act as the primary point of contact within the fitness and wellness facility.
• Provide technical support for digital wellness solutions and gym equipment.
• Manage CRM software for memberships, bookings, and procedures.
• Deliver exceptional welcome experiences in-person and via digital channels.
• Promote wellness offerings through walkarounds, engagement, and social media.
• Maintain a clean, safe, and presentable wellness space.
• Log helpdesk tickets and liaise with service partners.
• Assist with administrative tasks related to external providers.
• Ensure compliance with health and safety regulations.

Skills

Customer-facing experience

Excellent communication skills

Organisational skills

Proficiency in Microsoft Office

Confidence using digital fitness solutions

First aid certification

Ability to lift up to 25 kg

Self-motivated

Team-oriented

Adaptable under pressure

Passion for health and wellbeing

Job description

A leading workplace management company based in London is seeking a Wellness Host to be the welcoming face of their wellness space. This role involves guiding colleagues through digital wellness solutions, promoting wellness initiatives, and providing technical support. Ideal candidates will have experience in customer-facing environments, excellent communication skills, and a passion for health and wellbeing. A supportive workplace committed to inclusivity and continuous improvement is offered.