Welfare Rights Support Officer

Career Choices Dewis Gyrfa Ltd; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local welfare rights service in the UK is seeking an individual to join their Welfare Rights team. The role involves handling calls, responding to emails, and assisting service users in navigating welfare benefits. Essential skills include IT proficiency, a pleasant telephone manner, and the ability to communicate in both Welsh and English. Experience in busy office environments is preferred. The position requires a satisfactory disclosure from the DBS before commencing work.

Benefits

Regular supervision from Team Manager

Access to training programmes

Employee benefits including Conwy Rewards

Qualifications

• Must be IT literate with experience using Microsoft Office packages.
• Experience in a busy office environment is advantageous.
• Ability to communicate effectively in both English and Welsh.

Responsibilities

• Handle calls, respond to emails, and arrange appointments.
• Update the customer database and assist service users with Benefit Checks.
• Encourage the take-up of appropriate welfare benefits.

Skills

IT literacy

Microsoft Office proficiency

Communication skills in English

Welsh language skills

Experience in a busy office

Job description

Buddion:

Work base: Coed Pella, Colwyn Bay There is an opportunity for the right person to join the busy Welfare Rights team in a new role, providing an effective support service for the Welfare Rights Team.

The post holder will carry out a range of duties, which may include call handling, responding to emails, arranging appointments and updating the customer data base.

The post holder must be IT literate with experience of working with Microsoft Office IT packages with a pleasant telephone and written manner.

Previous experience of working in a busy office environment would be an advantage.

The right candidate will be able to raise the awareness of, and encourage, the take up of appropriate welfare benefits, through assisting service users in completing Benefit Checks and signposting to relevant information and advice.

The role is office based, 5 days a week, at our Coed Pella offices.

The ability to communicate in English is essential and the ability to converse at ease with customers in Welsh is also essential for this post.

When completing your application form, please provide examples evidencing your experience.

Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS). An understanding of social care assists, but can be learned “on the job”. Benefits:

Regular Supervision from your Team Manager

Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.

Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.

Access to a number of employee benefits, including, Conwy Rewards and Conwy Ffit.

Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee Talk to us: If you have any questions or would like to know more about this role, please don’t hesitate to contact Ruth Barr, Team Manager

SPoA & Welfare Rights Email: ruth.barr1conwy.gov.uk Phone: [phone] Welsh Language Skills: The ability to communicate in Welsh is essential for this post.

We are committed to our Welsh language and are proud of our Welsh culture.

We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.

We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level.

We offer free classes at all levels, in-person and on-line to support you.

Proud member of the Disability Confident employer scheme

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).