Welfare Officer

Fundacion Nuestros Hijos; Royal Tunbridge Wells; On-site; GBP 28,000 - 35,000; Full time

Job summary

A welfare-focused organization in Royal Tunbridge Wells is searching for a Welfare Officer to provide direct advice and safeguards to service users on-site. The role involves managing a caseload, conducting welfare checks, and ensuring health and safety. The ideal candidate will have experience as a Welfare Officer, strong problem-solving skills, and a full UK driving licence. This position offers a competitive salary and a range of employee benefits, including annual leave and health membership.

Benefits

25 days annual leave plus bank holidays

Health Membership

Life cover

6-month probation period

4% employer and 4% employee pension contribution

Laptop and phone provided

Employee Assistance Programme

Referral scheme

Qualifications

• Experience as a Welfare Officer or in a similar role is essential.
• Empathetic and adaptable with strong communication skills required.
• Full UK driving licence is mandatory due to job requirements.

Responsibilities

• Manage a caseload of Service Users within the Initial Accommodation estate.
• Provide guidance and signposting to essential services.
• Conduct regular welfare checks on Service Users.

Skills

Experience as a Welfare Officer or similar role

Awareness of diverse cultures and backgrounds

Empathetic

Strong problem-solving and communication skills

Well-organised with effective planning abilities

Able to work independently and as part of a team

Full UK driving licence

Job description

Overview

Job Title: Welfare Officer

Location: Tunbridge Wells (site based)

Salary: £28,000-£35,000

Hours: 48 hours per week (mix of day and night shifts, 12-hour shifts)

Contract Type: Fixed Term Contract 12 months

Purpose Of The Role

The Welfare Officer is responsible for delivering direct advice and safeguarding support to service users on site. The site provides safe, temporary accommodation for all service users. Managing an assigned caseload, the Welfare Officer conducts room checks, maintains accurate records, updates relevant systems, and follows company procedures at all times.

Responsibilities

• Manage a caseload of Service Users within the Initial Accommodation estate.
• Provide guidance and signposting to essential services, including doctors, shops, and support agencies.
• Conduct regular visits, report incidents, absconders, and any Service User concerns.
• Ensure timely Move on of Service Users before the final payment date.
• Arrange initial transport for Service Users to accommodation or relocation as needed.
• Maintain health and safety standards for Service Users at all times.
• Perform regular welfare checks on Service Users and accommodation sites.
• Manage a property portfolio, ensuring proper maintenance of Initial Accommodation properties and hotels.
• Conduct monthly inspections, report defects, and arrange repairs/replacements in line with inventory procedures.
• Recommend relocations or property terminations to optimise portfolio and void management.

Required Skills

• Experience as a Welfare Officer or similar role.
• Awareness of diverse cultures and backgrounds.
• Empathetic, adaptable, and resilient.
• Strong problem-solving and communication skills.
• Well-organised with effective planning abilities.
• Able to work independently and as part of a team.
• Full UK driving licence required due to the location of the site.

Benefits

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate must undergo a DBS check and Counter Terrorism Clearance (CTC) as part of the roles requirements.

Please contact Kerrie Collett on 07778 403485 to learn more, or submit your application today.

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