Welfare, Benefits, and Housing Advisor – Mind in Tower Hamlets, Redbridge and Newham

Tower Hamlets Council for Voluntary Service; Greater London; On-site; GBP 28,000; Full time

Job summary

A community support organization in London is seeking a Welfare, Benefits, and Housing Advisor to provide essential advice and support to clients facing mental health challenges. The role focuses on offering guidance on welfare benefits, helping clients resolve issues, and facilitating workshops for improved financial understanding. This full-time position aims to empower individuals to live independently through effective casework and collaboration with various partners.

Qualifications

• Experience in welfare benefits and housing advice.
• Ability to support clients with mental health challenges.
• Proven experience in running workshops or advice sessions.

Responsibilities

• Provide welfare benefits and housing advice to clients.
• Help clients resolve issues related to welfare entitlements.
• Run workshops and groups on welfare benefits.

Skills

Welfare benefits knowledge

Housing advice

Communication skills

Casework experience

Workshop facilitation

Job description

Job Title: Welfare, Benefits, and Housing Advisor

Reports to: Advice and Engagement Coordinator

Salary: £27,693 per annum

Hours: 37.5 per week (full-time)

Location: Open House, 13 Whitethorn Street, London, E3 4DA

Contract: Permanent

Closing date: Monday 5th January 2026 at 9:30am

Interviews: Tuesday 13th January 2026

This role sits within our Connecting Communities service, which is an element of the larger Mental Health and Wellbeing Service in Tower Hamlets. The post holder will be committed to supporting our clients through their recovery and developing greater resilience and wellbeing. This role will offer a personalised approach to accessing welfare and housing-related advice and information, through casework, workshops and advice surgeries.

What you’ll do

• Provide welfare benefits and housing advice to support people with mental health challenges to live independently in the community.
• Help clients understand and resolve issues related to welfare benefits and ensure they receive their correct entitlements.
• Run workshops, groups, and advice surgeries on welfare benefits and related topics, such as money management.
• Work collaboratively with the Connecting Communities team, mental health services, housing associations, and other providers to support welfare benefits enquiries, referrals, and training needs.