Welfare Benefits Advice Team Lead & Coach

Citizens Advice Enfield; Enfield; On-site; GBP 100,000 - 125,000; Full time

Job summary

A community support organization in Enfield is seeking a dedicated Supervisor to manage daily service operations, mentor staff and volunteers, and ensure compliance with national Citizens Advice standards. The role involves supporting learning and development, handling staff recruitment, and contributing to research and campaign efforts. Ideal candidates will have strong mentoring abilities and experience in team management, creating a positive work environment that promotes equality and continuous development.

Qualifications

• Experience in supervising and mentoring staff and volunteers.
• Knowledge of Citizens Advice standards and protocols.

Responsibilities

• Manage advice sessions and ensure adequate staffing.
• Support staff recruitment and development.
• Promote research and campaign initiatives.

Skills

Mentoring

Team management

Welfare Benefits

Communication

Technical support

Job description

A community support organization in Enfield is seeking a dedicated Supervisor to manage daily service operations, mentor staff and volunteers, and ensure compliance with national Citizens Advice standards. The role involves supporting learning and development, handling staff recruitment, and contributing to research and campaign efforts. Ideal candidates will have strong mentoring abilities and experience in team management, creating a positive work environment that promotes equality and continuous development.