Welcome Team Agent

The Granite Group; Liverpool; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Grow with us

Flexible benefits

Hybrid working options

Recognition awards

Job summary

Acorn Insurance in Liverpool is hiring a Welcome Team Agent to deliver outstanding customer service. You will verify application details, perform checks, and assist clients with premium changes in a busy, target-driven environment.

The ideal candidate will be familiar with bespoke systems, proficient in Microsoft Office, and possess a warm, empathetic phone manner with meticulous attention to detail. The role offers a 37.5-hour week and a salary of £26,938–£28,609 with a potential £2,000 bonus.

Qualifications

• Customer service experience in a target driven role.
• Able to understand bespoke systems and be proficient in Microsoft office.
• Warm personable phone manner.
• Patient and empathetic.
• Meticulous attention to detail.
• Target driven and motivated.

Responsibilities

• Ensure all details on applications are honest and accurate.
• Perform checks on applicants’ details to confirm accuracy.
• Update details and advise customers to any change in the price of their premium.
• Assist client in providing vital information.
• Promote bespoke packages relating to the client’s needs.
• Always provide excellent customer service.

Skills

Customer service

Microsoft Office

Phone manner

Empathy

Attention to detail

Target driven

Tools

Bespoke systems

Job description

Role: Welcome Team Agent

Location: Liverpool, Mersey Chambers

Working Hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm (1 in 3 Saturdays 09:00am – 17:30pm)

Salary: £26,938 - £28,609 Plus up to £2,000 performance related bonus per annum, once established within your role.

What you will be doing:

• Ensure all details on applications are honest and accurate
• Perform checks on applicants’ details to confirm accuracy
• Update details and advise customers to any change in the price of their premium
• Assist client in providing vital information
• Promote bespoke packages relating to the client’s needs
• Always provide excellent customer service

What we’re looking for:

• Customer service experience in a target driven role
• Able to understand bespoke systems and be proficient in Microsoft office
• Warm personable phone manner
• Patient and empathetic
• Meticulous attention to detail
• Target driven and motivated

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who haveat least one year remainingon their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.