Welcome & Service Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Wilmslow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local heritage organization in Wilmslow is seeking enthusiastic Welcome and Service Assistants to provide excellent customer service. You will be the face of our properties, delivering a warm welcome and assisting visitors with their needs. The position offers a competitive pay of £12.75 per hour, a fixed-term contract until December 2025, and various perks including substantial pension contributions and discounts. This is a great opportunity for those passionate about customer service.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

EV car lease scheme

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Understanding the importance of great customer service.
• Ability to work on your own initiative.
• Enthusiasm for delivering excellent customer service.

Responsibilities

• Provide a warm, friendly welcome to visitors.
• Answer queries and share information.
• Engage visitors for a great experience.

Skills

Customer focused

Team player

Organisational skills

Adaptable

Willing to learn new skills

Positive attitude

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £12.75 per hour

Duration: Fixed Term Contract until 31 December 2025

Hours: 208 hours over the contract, average of 12 hours a week. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. Some weekend working required.

Interview date: Thursday 21st August

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here
You’ll be part of a team of Welcome and Service Assistants at Quarry Bank.

What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:

customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places