Welcome Manager

National Trust; Harrogate; On-site; GBP 20,000 - 24,000; Part time

Job summary

National Trust for Places of Historic Interest or Natural Beauty in Harrogate is seeking a Welcome Manager to lead our Welcome Team at Brimham Rocks. You’ll guide staff and volunteers, share local stories, and ensure every visitor has a memorable experience.

This role is based on annualised hours with 1560 hours per year, Tue-Sat during peak season and Fri-Sat in late year. You’ll lead from the front, uphold Trust values, and work across the site to boost visitor satisfaction and charitable

Qualifications

• Lead and manage Welcome and Service Assistants and volunteers.
• Provide exceptional visitor experience and welcome at Brimham Rocks.
• Grow charitable income through membership recruitment, retention and gift giving.
• Make decisions with good judgement in line with National Trust guidelines.

Responsibilities

• You'll lead and manage our team of Welcome and Service Assistants and volunteers, ensuring the smooth day-to-day operation of our all-important welcome area in the car park, as well as looking after the visitor centre bookshop and its team of volunteers.
• Inspiring and supporting your team, you'll encourage them to deliver the highest standards of service and help grow our charitable income through membership recruitment, member retention, and gift giving.
• Together, you'll be focused on helping everyone you meet have the best possible day, whatever it takes.
• Good judgement and decision-making will be essential as you lead from the front in line with National Trust guidelines, values and policies.
• Alongside other colleagues, you'll work on a rota basis to help cover Duty Management responsibilities, ensuring the smooth running of the property on operational days.
• As the main point of contact for staff, volunteers and visitors in the event of emergencies, enquiries or complaints, you'll play a key role in supporting the operation.
• At times, you may need to get stuck in and help wherever needed to support the wider property.
• Supporting the Property Operations Manager, you'll collaborate with colleagues across the property to develop ways of improving access for visitors, including reviewing the visitor journey and

Skills

Team leadership

Guest service

Communication

Job description

57.4 mi from Windsor Park Rd, Buxton SK17 7NP, UK

Ref: IRC181274

Welcome Manager 14.16 per hour

Permanent p/t (1560 hrs py)

Harrogate

NEW Posted 9th Nov

Ends: Nov 22nd

Summary

We're looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Brimham Rocks, leading our Welcome Team. Each day brings the chance to share your knowledge, help others discover the fascinating stories of our site, and make every visit memorable. Internally, you'll be known as a 'Welcome Manager I'.

Salary: £22,089.60 per annum pro rated (based on £27,612 full-time equivalent)

Contract Duration: Permanent

Working Pattern: You'll work 1560 hours per year. This role is based on annualised hours, where theamountof hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.The working pattern will be 5 days per week (Tuesday - Saturday) between Easter and October and all school half-term holidays, and 2 days per week (Friday and Saturday) between November and March. This will include regular weekend and Bank Holiday working to meet the needs of the business.

What it's like to work here

Providing a fantastic visitor experience and ensuring nature thrives - together with a love of the great outdoors - is what makes the team tick here at this busy countryside property.

A moorland plateau topped by a jumble of fantastically shaped rocks, Brimham Rocks can't fail to delight and inspire. The Idol, the Bear and the Druid's writing desk are just some of the imaginative names granted to these amazing geological creations and visitors today travel from near and far to explore nature's ultimate playground. Home to rare species of heather and with a moorland habitat that supports a wide variety of wildlife, Brimham sits within the spectacular countryside of Nidderdale.

What you'll be doing

You'll lead and manage our team of Welcome and Service Assistants and volunteers, ensuring the smooth day-to-day operation of our all-important welcome area in the car park, as well as looking after the visitor centre bookshop and its team of volunteers.

Inspiring and supporting your team, you'll encourage them to deliver the highest standards of service and help grow our charitable income through membership recruitment, member retention, and gift giving. Together, you'll be focused on helping everyone you meet have the best possible day, whatever it takes. Good judgement and decision-making will be essential as you lead from the front in line with National Trust guidelines, values and policies.

Alongside other colleagues, you'll work on a rota basis to help cover Duty Management responsibilities, ensuring the smooth running of the property on operational days. As the main point of contact for staff, volunteers and visitors in the event of emergencies, enquiries or complaints, you'll play a key role in supporting the operation. At times, you may need to get stuck in and help wherever needed to support the wider property.

Supporting the Property Operations Manager, you'll collaborate with colleagues across the property to develop ways of improving access for visitors, including reviewing the visitor journey and