Welcome Host - Coventry - Talent Bank

West Coast Partnership Development; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport service provider in Coventry is seeking Welcome Hosts to enhance customer experience across their network. The role involves providing exceptional customer service, ensuring passenger safety, and assisting travelers with their needs. Candidates should demonstrate strong communication skills and a passion for customer service. This position offers a diverse range of contracts and numerous perks, including free travel for you and your family, making it a great opportunity to join a committed team.

Benefits

Final salary pension

Free travel on Avanti West Coast for you/spouse/partner/dependents

Privilege travel card (75% off other train operators' fares)

30 days holiday rising to 37 days

10 free journeys on other First Group Train Operators

Qualifications

• Passionate about delivering excellent customer service with integrity.
• Ability to assist customers with travel needs and provide accurate information.

Responsibilities

• Provide a safe and welcoming journey for customers.
• Communicate with teams to ensure an amazing customer experience.
• Assist customers during service disruptions.

Skills

Excellent customer service

Communication skills

Problem-solving

Teamwork

Job description

We are recruiting Welcome Hosts for our Coventry Talent Bank.

Do you have a passion and take pride in delivering excellent customer service?

Do you get a buzz from making a difference to others?

At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?

Then THIS is THE opportunity for YOU!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.

What are the essentials of the job?

• Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way.
• Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
• Assist customers with their travel needs, ensuring concise and accurate information is provided.
• Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
• Provide assistance and information to customers use your initiative and empowerment when finding solutions to customers and other people's problems.

If you are successful you'll be placed in a Talent Bank. Various contracts available.

As well as working with a fantastic team you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.

Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

• Passionate – We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
• Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
• Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

Please upload a CV with your application.

We reserve the right to withdraw this advert at any time due to high volumes of applications.