Welcome Host - 40 hours per week

Genting Casinos; Park Central; On-site; GBP 10,000 - 40,000; Full time

Job summary

A premier hospitality venue in Park Central is seeking a friendly Welcome Host to provide exceptional service. You will welcome guests, manage their flow, and promote venue offerings while ensuring a warm and inviting atmosphere. This role requires a positive demeanor and previous customer service experience. An excellent salary and a range of employee benefits are offered.

Benefits

Discount portal

Flexible benefits

Life Cover

Gym membership discount

Free on-site parking

Qualifications

• Previous experience in hospitality or customer service preferred.
• Positive, approachable personality with a passion for great service.

Responsibilities

• Greet guests with professionalism and positivity.
• Manage guest flow during busy periods with calm and efficiency.
• Promote venue facilities and enhance guest experience.
• Maintain cleanliness and tidiness of the lobby.

Skills

Customer-focused approach

Hospitality experience

Calm under pressure

Strong communication

Job description

Are you the kind of person who makes a lasting first impression? Do you thrive in fast-paced environments and love creating warm, welcoming experiences for every guest?

We’re looking for a friendly, confident Welcome Host to be the face of our casino. You’ll greet guests with professionalism and positivity, help guide their visit, and ensure everything runs smoothly from the moment they arrive.

Key skills and responsibilities include:

• Welcoming all guests with a warm, customer-focused approach.
• Staying active and visible in the lobby to support guest interactions.
• Managing guest flow during busy periods with calm and efficiency.
• Confidently handling ID and Challenge25 checks with patience and professionalism.
• Promoting venue facilities, offers and events to enhance the guest experience.
• Supporting cloakroom duties and guiding guests around the venue.
• Keeping the lobby clean, tidy and up to date with notices and promotions.
• Liaising with other departments to ensure a seamless experience.
• Monitoring visitor numbers and ensuring compliance with company policies.
• Comfortable working with systems and completing checklists accurately.
• A positive, approachable personality with a passion for great service.
• Previous experience in hospitality or customer service preferred.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.

What we can offer

• Online Discount portal
• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

*subject to eligibility

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.