Welcome Host

Compass Group; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading catering company in Central London is seeking a Front of House Welcome Host to provide exceptional customer service. You will be the first point of contact for visitors, managing front desk operations and ensuring a warm, organized experience. Candidates should have strong communication skills and a passion for customer service. This role offers £16 per hour and full onboarding training.

Benefits

Uniform and PPE provided

Opportunities for learning and development

Qualifications

• Passionate about delivering excellent customer service.
• Responsible and proactive in task ownership.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Greet all visitors promptly and professionally.
• Manage room bookings and front desk administration.
• Handle incoming calls and enquiries with care.

Skills

Excellent customer service

Strong communication skills

Ability to handle challenging situations

Team player

Organizational skills

Job description

Welcome Host - Compass Group

Location:Central London
Salary: £16 per hour

Are you a friendly, professional, and proactive individual who loves making people feel welcome? Join us as a Front of House Welcome Host and be the first point of contact for our customers, helping to create a warm, organized, and exceptional experience from the moment they arrive.

What You'll Do

• Greet all visitors promptly and professionally, creating a positive first impression.
• Manage room bookings and front desk administration efficiently.
• Handle incoming calls, enquiries, and messages with care and accuracy.
• Coordinate with on-site departments and support helpdesk requests.
• Assist the team with day-to-day operations, ensuring smooth customer flow.
• Escalate issues to management when necessary, maintaining high service standards.

About You

• Passionate about delivering excellent customer service with a positive attitude.
• Responsible, proactive, and takes ownership of tasks.
• Team player who supports colleagues and shares knowledge.
• Well‑organized, methodical, and able to adapt in a fast‑paced environment.
• Strong communication skills and ability to handle challenging situations professionally.

Desirable:

• Previous experience in reception, hospitality, or customer service.
• Knowledge of booking systems or administrative software.

What We Offer

• Full onboarding and role‑specific training.
• Opportunities for learning and development, including Health & Safety and Welcome Host training.
• A supportive, team‑focused environment where your contribution is valued.
• Uniform and PPE provided.

Join us and be the friendly face that sets the tone for an exceptional customer experience!