Weekend Showroom Host / Receptionist

Sinclair Group; Newport; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading automotive dealership in Newport is seeking a Weekend Showroom Host. You will be the first point of contact for customers and are expected to deliver excellent customer service. Responsibilities include greeting visitors and supporting departmental activities. The role requires weekend availability and a confident personality to create a great first impression. Benefits include generous leave and staff discounts.

Benefits

30 days annual leave plus bank holidays plus your birthday day off

Staff Discounted parts and servicing

Contributory Pension Scheme

Life Assurance

Development opportunities within the group

Cycle to Work Scheme

Free on-site parking

Qualifications

• Experience in customer-facing roles and a record of providing excellent customer service.
• Ability to work weekends with the specified hours.
• Self-motivated and able to create a positive first impression.

Responsibilities

• Meet and greet visitors to the dealership.
• Receive inbound telephone calls and direct them appropriately.
• Support customer events and promotions.
• Carry out ad hoc administrative duties.
• Build a quick rapport with visitors.

Skills

Polite communication

Customer service orientation

Confident interpersonal skills

Job description

We are currently recruiting for a polished, articulate and well-presented individual to take on the role of Weekend Showroom Host for our Jaguar Land Rover Dealership in Cardiff. The hours of work are Saturday 8:30am to 5pm and Sunday 11:00am to 4pm. This isn't your typical Receptionist role; at the forefront of our dealerships the Showroom Hosts play an integral part in running a smooth and organised front of house. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.

Responsibilities

• Meet and greet visitors to the dealership before introducing customers to the relevant staff
• Receive inbound telephone calls and direct onto the appropriate department
• Support the departments with customer events and promotions
• Carry out some ad hoc administrative duties
• You will take pride of working in a customer facing role, ideally with a record of providing an excellent customer journey in previous roles.
• Be confident to meet new people on a daily basis and building a quick rapport to drive a great first impression.
• A confident and customer‑orientated approach to their role
• A strong desire to provide the best customer service possible for the first impression of our dealership

Benefits

• 30 days annual leave plus bank holidays plus your birthday day off
• Staff Discounted parts and servicing plus a free MOT every year
• Contributory Pension Scheme
• Recognition of length of service at 5, 10, 20, 30 & 40 years anniversary
• Life Assurance (death in service benefit)
• Staff Car Scheme
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline
• Sinclair Foundation – charitable foundation designed to support members of their close family who find they need financial support at times of ill-health
• Development opportunities within the wider Sinclair Group
• Free on-site parking
• Available after a suitable qualifying period