Weekend Library Assistant — Flexible Hours & Impact

London Borough of Richmond upon Thames and London Borough of Wandsworth; Greater London; On-site; GBP 27,000 - 33,000; Part time

Job summary

A local council authority in Greater London is seeking a passionate Weekend Library Assistant to join their team at Richmond Libraries and Twickenham Libraries. This part-time position entails delivering exceptional customer service, managing resources, and supporting community events. Candidates should have experience in high-pressure environments and demonstrate resilience and teamwork. The role requires occasional travel between libraries to meet community needs and is part of a commitment to fostering an inclusive workplace.

Benefits

40 days annual leave including Bank Holidays

Flexible working

Generous pension plan

Qualifications

• Experience in a fast-paced customer service environment.
• Demonstrated success in a team setting.
• Proven ability to respond to queries effectively.
• Capacity to handle multiple tasks with minimal supervision.
• Strong composure in challenging situations.

Responsibilities

• Deliver outstanding customer service.
• Assist with the issue and return of resources.
• Help customers use public computers and kiosks.
• Support events and activities.
• Ensure a safe and welcoming environment.

Skills

Experience in a high-pressure environment

Team contribution

Effective problem resolution

Ability to manage multiple tasks

Confidence and resilience

Job description

A local council authority in Greater London is seeking a passionate Weekend Library Assistant to join their team at Richmond Libraries and Twickenham Libraries. This part-time position entails delivering exceptional customer service, managing resources, and supporting community events. Candidates should have experience in high-pressure environments and demonstrate resilience and teamwork. The role requires occasional travel between libraries to meet community needs and is part of a commitment to fostering an inclusive workplace.