Weekend & Evening Customer Service Advisor (Temp to Perm)

Adecco; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading global organisation is seeking a Customer Service Advisor for weekends and evenings. The role involves delivering exceptional service, resolving customer issues across phone, email, and chat, and identifying sales leads. Candidates should have experience in a multi-channel environment and excellent communication skills. There are flexible shifts and opportunities for bonuses. This position offers potential for permanent growth within a supportive company.

Benefits

Shift bonuses for evenings and weekends

Holiday entitlement: 24 days + 8 bank holidays

Enhanced overtime rates

Access to wellbeing policies

Qualifications

• Experience delivering exceptional customer service across multiple channels.
• Ability to resolve customer issues with empathy.
• Collaborate effectively with other departments.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Resolve customer issues and complaints effectively.
• Identify opportunities for sales teams.

Skills

Experience in a multi-channel customer service environment

Excellent communication and organizational skills

Proactive, adaptable, and solution-focused mindset

Strong attention to detail

Genuine passion for helping customers

Job description

A leading global organisation is seeking a Customer Service Advisor for weekends and evenings. The role involves delivering exceptional service, resolving customer issues across phone, email, and chat, and identifying sales leads. Candidates should have experience in a multi-channel environment and excellent communication skills. There are flexible shifts and opportunities for bonuses. This position offers potential for permanent growth within a supportive company.