Weekend Customer Service Team Lead (Part-Time)

Central Parking; Wigan; On-site; GBP 15,000 - 18,000; Part time

Job summary

A customer service company seeks a part-time Weekend Supervisor to manage a Customer Service Team in Wigan. This role involves leading and motivating staff, providing mentorship, and ensuring effective communication within the team. The ideal candidate must have strong leadership skills and experience in supervising teams. The role offers an annual salary of £18,000 based on 24 hours of work each week, primarily on weekends, along with various benefits including holidays and training opportunities.

Benefits

25 days holidays + 8 BHs (pro rata)

Training and Development

Pension Scheme

Qualifications

• Ability to manage people and communicate well orally and in writing.
• Encourage open dialogue with the team.
• Previous leadership experience is desired.

Responsibilities

• Lead and motivate call centre staff and delegate responsibilities.
• Assess employees and provide feedback, mentorship, and training.
• Be in charge of dealing with issues and keeping management informed.
• Produce team rota and monitor contract spend.
• Seek continuous improvement by reviewing processes.

Skills

Leadership skills

Communication skills

Teamwork

Organizational skills

Mentorship

Job description

A customer service company seeks a part-time Weekend Supervisor to manage a Customer Service Team in Wigan. This role involves leading and motivating staff, providing mentorship, and ensuring effective communication within the team. The ideal candidate must have strong leadership skills and experience in supervising teams. The role offers an annual salary of £18,000 based on 24 hours of work each week, primarily on weekends, along with various benefits including holidays and training opportunities.