Weekend Customer Host

Great Western Railway; Penzance; On-site; GBP 40,000 - 60,000; Full time

Job description

What's in It for You?

• Salary: £13,172 (first six months), rising to £17,232 after successfully completing training and probation
• Hours: 17.5 per week (Saturday & Sunday)
• Annual Leave: 13 days per year
• Comprehensive Training - We set you up for success!
  • 2 weeks of full-time classroom training in Swindon
  • Followed by onboard training at your base location and hours (your home station), with flexibility based on your learning pace
• Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!

As a Weekend Customer Host, You Will:

• Provide a warm welcome and outstanding at-seat refreshment service
• Enhance customers' journeys with exceptional service
• Work onboard, engaging with passengers and creating a positive experience

What We're Looking For:

• Customer service experience
• A passion for delivering exceptional experiences
• Flexibility to work all weekends and bank holidays
• A proactive approach – customers always come first!
• Strong communication skills and the ability to work independently or as part of a team
• Preferred: Cash handling and food safety experience

Additional Information:

You must live within 45‑60 minutes of the station and be able to get to work without relying on public transport (staff parking isn't always guaranteed at our stations).

The selection process includes an assessment centre with group activities showcasing your customer service skills. If successful, you'll be invited to a 1‑2‑1 interview with the hiring team; this could be on the same day or scheduled later.

THIS ADVERT IS TO REGISTER YOUR INTEREST ONLY – WE DO NOT CURRENTLY HAVE ANY LIVE ROLES

Our Commitment to Inclusion:

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity

Health Assured – Neurodiversity