Web Content Officer

Huntingdonshire District Council; Huntingdon; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexitime

Hybrid work model

Job summary

Huntingdonshire District Council (HDC) is seeking a Web Content Officer to join our Web Content Team. You will update and review the council website and other sites, ensuring content is up to date, relevant and accessible, while coordinating service requests using Hornbill.

The role requires good communication, admin skills, and familiarity with Outlook, Word, Excel, and Adobe PDF. You will work in a small team with flexible hybrid working (in-office two days a week) and contribute to

Qualifications

• You will have an interest in websites, digital and customer care.
• Competent in using Outlook, Word, Excel and Adobe PDF.
• Good grammar and an eye for what looks appealing yet professional.
• Team player in a small, collaborative Web Content Team.
• Able to communicate with services about what is best for the website and respond to external queries.

Responsibilities

• Assign and action service requests from internal customers (Hornbill).
• Respond to external customer emails with website queries.
• Provide administrative support to the Web Content Team.
• Ensure web content is maintained to maximise benefits to the council and its customers.

Skills

Outlook

Word

Excel

Adobe PDF

Communication

Time management

Tools

Hornbill

Silktide

Job description

Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people.

Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.

At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.

As local government continues to evolve, Huntingdonshire District Council is preparing for an exciting period of change through Local Government Reorganisation . While organisational structures may change in the coming years, our commitment to delivering excellent services for our communities remains unchanged.

Joining HDC now gives you a unique opportunity to make a meaningful impact today whilst helping to shape the future of local government across our area. We are looking for people who are motivated by public service, embrace innovation, and want to play a part in building the organisation of tomorrow.

Job details

We are looking for someone to join our Web Content Team; this is a great opportunity for someone who is passionate about website management, customer care and all things digital!

We want someone who can update and continuously review and revise the Huntingdonshire District Council website (as well as other relevant council-owned websites) as appropriate; ensuring the content is up to date and is relevant yet compelling to our customers.

Day-to-day tasks involve assigning service requests (we use Hornbill), communicating with the services regarding their web requests, and providing their updates in a timely manner and to a high standard.

Providing administrative support, such as assisting external customers with their website queries in a professional manner and logging the data. Capturing website statistics (we use Silktide) and being able to produce reports. Also, being continuously aware of website accessibility and maintaining the high standards we aim for.

We work and collaborate with all services within the council, ensuring that their service area content on the website is up to date; therefore, we want someone with good communication and administrative skills, as well as good time management.

About the role

Assign and action service requests from our internal customers (Hornbill)

Respond to external customer emails who have website queries

Provide administrative support to the Web Content Team

Ensure that web content is maintained to maximise the benefits to the council and its customers.

About you

You will have an interest in websites, digital and customer care, as well as an understanding of what government websites need to provide

Be competent in using Outlook, Word, Excel and Adobe PDF

Have good grammar and have an eye for what looks appealing yet professional

Be a team player; we are a small team and have pride in the work we do, in providing a high standard to our internal and external customers

Must be confident and able to communicate with services about what we think is best for the website, and also communicate with external customer queries

Have good time management and deliver service requests in a timely manner

Have an understanding of capturing website statistics

Have an understanding of accessibility, as this is essential in terms of maintaining a council website.

An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.

The closing date is 9am 2 September 2026 and interviews will be held the week commencing mid-September.

We recognise that some candidates may choose to use AI tools to support their application. While we welcome the use of technology to help present your experience and achievements, we ask that the content of your application remains an accurate reflection of your own skills, knowledge and experience.In particular, we encourage candidates to demonstrate how they meet the criteria for the role by providing specific examples from their own experience. This helps us to better assess your suitability for the position.

For many of our roles, our hybrid work model enables employees to work remotely while allowing for in-office collaboration opportunities across the district, with an expectation of being in the office at least two days a week. However, please note that some positions may require a more consistent presence in the office due to the nature of the work.

Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.

Working for the council

As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.

Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.