Web Administrator

Institution of Civil Engineers (ICE); Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Annual pension contribution up to 8%

Cycle to work scheme

Gym membership savings

Job summary

Institution of Civil Engineers (ICE) is seeking a proactive Web Administrator on a 12-month fixed-term contract. The role focuses on managing website content, supporting users, and handling CMS platforms to deliver accurate, accessible and brand-aligned digital experiences across ICE Group websites.

You will publish content, assist with events, and act as the first point of contact for web queries, collaborating with internal teams to prioritise digital updates and enhancements.

Qualifications

• Educated to A-Level standard (or equivalent), including English Language.
• Experience managing website content using a CMS and updating web assets.
• Ability to work with branding, accessibility and quality standards across ICE Group sites.

Responsibilities

• Upload, edit and maintain news, blogs, events and digital resources.
• Support colleagues with content publishing and site administration.
• Provide first-line CMS support and resolve website-related queries.
• Act as contact point for website users and incoming website correspondence.

Skills

CMS management

HTML

Information architecture

Branding

Copywriting

Content publishing

User support

Web usability

Social media literacy

Education

A-Level standard (incl. English)

Tools

Umbraco

Storyblok

SharePoint

Canva

Photoshop

Job description

Web Administrator – 12-month Fixed term contract

Hours: 36.25 hours per week

The Institution of Civil Engineers (ICE) is the home of infrastructure, bringing together a global community of 97,000 members and more than 200 years of engineering heritage. As a leading professional institution, it qualifies civil and infrastructure engineers, champions lifelong learning, and provides trusted, impartial, expert advice to decision makers. Guided by its vision of a world where infrastructure enables people and planet to thrive, the ICE’s global membership designs, builds and maintains infrastructure that is sustainable and dependable.

Role Purpose:

We are looking for a proactive and detail-oriented Web Administrator to join our Communications team on a 12-month fixed term contract. This is an exciting opportunity for someone with experience managing website content, supporting users, and working with Content Management Systems (CMS) to help deliver an exceptional digital experience across the ICE Group's websites.

As the Web Administrator, you will play a key role in ensuring our websites remain accurate, engaging, accessible, and aligned with brand standards. You'll support colleagues across the organisation with content publishing, event management, and day-to-day website administration, while acting as a first point of contact for web-related queries.

This role would suit someone who enjoys working collaboratively, has excellent organisational skills, and is passionate about digital communications and web content management.

What You’ll Be Doing:

• Uploading, editing, and maintaining website content including news, blogs, events, and other digital resources.
• Supporting colleagues and stakeholders with content publishing and website administration.
• Providing first-line support to CMS users and resolving website-related queries.
• Acting as a key point of contact for website users and managing incoming website correspondence.
• Ensuring website content adheres to branding, style, accessibility, and quality standards.
• Optimising content metadata to improve visibility and social media performance.
• Supporting website monitoring activities to maintain high standards of presentation and usability.
• Assisting with online development projects and continuous improvement initiatives.
• Collaborating with internal teams to prioritise and deliver digital updates and enhancements.
• Experience creating, editing, and publishing web content.
• Experience using Content Management Systems (CMS), ideally Umbraco, Storyblok, or similar platforms.
• Understanding of HTML and website content management principles.
• Strong understanding of information architecture and content organisation.
• Excellent attention to detail and commitment to accuracy.
• Strong customer service and stakeholder management skills.
• Ability to prioritise workloads and meet competing deadlines.
• Excellent organisational and time management skills.
• Willingness to learn new technologies and develop digital skills.
• Experience with Canva, Photoshop, or other digital image editing tools.
• Understanding of web usability and accessibility best practices.
• Knowledge of corporate branding and online copywriting principles.
• Familiarity with social media and video platforms such as YouTube and Vimeo.
• Experience using SharePoint or other online document management systems.

Qualifications:

• Educated to A-Level standard (or equivalent), including English Language.
• 25 days annual leave plus Bank Holidays
• Shutdown over Christmas period
• Annual £100 allowance towards your well-being
• Discounted hot food from on-site Café bar.
• Up to eight per cent of salary contributed to a personal pension scheme.
• 24-hour employee support line
• Death in service benefit equivalent to four year’s salary
• Interest free season ticket loan
• Cycle to work scheme.
• Big Gym membership savings with the Gymflex scheme

ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at [e-mail]

General Data Protection Regulations (GDPR) 2018

The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at Email: [e-mail].

Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.