Wearables IT Support Engineer – Frontline Feedback

Bennett and Game Recruitment LTD; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health tech start-up is seeking an I.T Support Engineer based in Stevenage. This role involves delivering exceptional customer support, troubleshooting issues, and maintaining product knowledge. Ideal candidates will have experience in support engineering, excellent communication skills, and a strong understanding of technology. The position offers a salary of £25,000-£35,000 with additional benefits in a supportive environment.

Benefits

Holiday package

Pension scheme

Qualifications

• Demonstrable experience in a support engineering role including 1st line support.
• Strong understanding of technology, with hands-on experience in testing and diagnostics.
• Excellent verbal and written communication skills.

Responsibilities

• Manage customer interaction via help desk system and phone calls.
• Resolve customer issues efficiently and accurately.
• Document and escalate customer issues for timely resolution.

Skills

Customer Support

Technical Troubleshooting

Communication Skills

Job description

A health tech start-up is seeking an I.T Support Engineer based in Stevenage. This role involves delivering exceptional customer support, troubleshooting issues, and maintaining product knowledge. Ideal candidates will have experience in support engineering, excellent communication skills, and a strong understanding of technology. The position offers a salary of £25,000-£35,000 with additional benefits in a supportive environment.