Wealth Customer Advisor - Flexible Hours & Bonus

Aviva; York and North Yorkshire; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance and financial services company in the UK is seeking a Customer Service Expert to deliver exceptional service and support in a dynamic role. You will need excellent communication skills and a positive attitude, along with the ability to learn quickly. The position offers a salary starting from £25,400, flexible working patterns, and numerous benefits including a generous pension scheme and bonuses tied to performance.

Benefits

Starting salary between £25,400 - £29,028

Bonus opportunity - up to 6% of annual salary

Generous pension scheme with up to 14% contribution

25 days holiday, flexible holiday purchase options

Private Medical Benefit

Employee discounts on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits options

3 paid volunteering days

Qualifications

• Excellent communication skills and a great phone manner.
• Enjoys working and learning with others.
• Ability to understand digital methods for customer service.

Responsibilities

• Provide high-quality customer service in line with company values.
• Support customers across various investment services.
• Ensure thorough training and support for complex queries.

Skills

Excellent communication skills

Ability to build rapport and show empathy

Fact-finding abilities

Team player with a positive attitude

Ability to handle difficult conversations

Job description

A leading insurance and financial services company in the UK is seeking a Customer Service Expert to deliver exceptional service and support in a dynamic role. You will need excellent communication skills and a positive attitude, along with the ability to learn quickly. The position offers a salary starting from £25,400, flexible working patterns, and numerous benefits including a generous pension scheme and bonuses tied to performance.