Wattbike Service Technician in Nottingham

Energy Jobline ZR; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of indoor cycling technology is seeking a Service Technician to assess, service, and repair Wattbikes. The role requires at least 2 years of mechanical or technical experience and offers benefits including holidays, pension, and ongoing support for personal progression.

Benefits

26 days holiday per year + bank holidays

Pension and free life insurance

A Wattbike on loan for your home

On-site training zone and cycling/running groups

Ongoing support for personal progression

Qualifications

• Minimum of 2 years' experience in a similar mechanical or technical role.
• Experience working in a KPI-driven environment.
• Proficient in spreadsheets and Microsoft Office Suite.

Responsibilities

• Evaluate, diagnose, service, and repair Wattbikes.
• Conduct QC checks on bikes before dispatch.
• Communicate effectively with the wider operations team.

Skills

Problem-solving skills

Attention to detail

Good IT skills

Team player

Job description

Job Description

Wattbike Ltd is an exciting brand with a big future, used by the biggest sports teams and athletes across the Premier League, NFL, rugby teams and more, as well as thousands of everyday athletes at home. They all have one common goal: to improve their health and fitness progression. We are a leading provider of indoor cycling technology, dedicated to revolutionizing the way athletes train and enthusiasts.

Role Overview

As a Service Technician, you will be responsible for assessing, servicing, and repairing Wattbikes, including full breakdowns and rebuilds. You will also conduct quality control (QC) checks on bikes as per the daily manifest.

Responsibilities

• Evaluate, diagnose, service, and repair Wattbikes.
• Conduct QC checks on bikes before dispatch.
• Communicate effectively with the wider operations team via email and instant messenger.
• Maintain general Service Centre duties, including cleaning, dispatch, quality control, and goods inwards (bikes, tools, workstations, and working areas).
• Support the quality control unit to meet business needs and requirements.
• Ensure all products are correctly labelled and prepared for shipping.
• Contribute to process improvement by identifying and implementing efficiency improvements in the service process.

Qualifications & Requirements

• Minimum of 2 years’ experience in a similar mechanical or technical role.
• Experience working in a KPI-driven environment.
• Strong problem‑solving skills and a keen attention to detail.
• Positive, can‑do attitude with a willingness to learn; hardworking and proactive team player.
• Good IT skills, including proficiency in spreadsheets and Microsoft Office Suite.

Success Metrics

• First‑Time Fix Rate: high percentage of bikes successfully repaired on the first attempt without rework.
• Average handle time: efficient completion of servicing and repairs within set timeframes.
• Quality Control Pass Rate: consistently meeting or exceeding QC standards for serviced, recon and loan bikes.
• Customer Satisfaction: positive feedback from internal teams and customers on service quality.
• Compliance & Safety: adherence to health safety protocols and service procedures.
• Stock Tool Management: effective use and maintenance of tools, equipment, and spare parts to minimize waste and downtime.

Benefits

• 26 days holiday per year + bank holidays
• Pension and free life insurance
• A Wattbike on loan for your home
• On‑site training zone and cycling/running groups
• Ongoing support for personal progression