Wattbike Service Technician

Wattbike; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading indoor cycling technology company in Nottingham is seeking a Service Technician. The successful candidate will assess, service, and repair Wattbikes, ensuring high standards through quality control checks. Applicants should have at least 2 years of mechanical experience, strong problem-solving skills, and proficiency in IT. This role also includes maintaining Service Centre duties and contributes to process improvements. Join a dynamic team dedicated to innovation in fitness technology.

Benefits

26 days holiday per year + bank holidays

Pension and free life insurance

Loan of a Wattbike for home use

On site training zone and cycling/running groups

Ongoing support for personal progression

Qualifications

• Minimum of 2 years' experience in a similar mechanical or technical role.
• Experience in a KPI-driven environment.
• Positive, can-do attitude with a willingness to learn.

Responsibilities

• Assess, service, and repair Wattbikes.
• Conduct quality control checks on bikes.
• Maintain general Service Centre duties including cleaning and dispatch.

Skills

Mechanical or technical experience

Problem-solving skills

Attention to detail

Good IT skills

Tools

Microsoft Office Suite

Job description

Wattbike Ltd is a dynamic brand at the forefront of indoor cycling technology. We are trusted by leading sports teams and athletes, including those in the Premier League and NFL, as well as countless fitness enthusiasts aiming to enhance their health and fitness journey. As a company dedicated to innovation and excellence, we strive to revolutionize the way athletes train and cyclists ride.

Role Overview

As a Service Technician, you will be responsible for assessing, servicing, and repairing Wattbikes, including full breakdowns and rebuilds. You will also conduct quality control (QC) checks on bikes per the daily manifest. A high level of attention to detail is required to ensure all work is completed to the highest standard, providing an excellent first-time service. The role involves being able to:

• Evaluate, diagnose, service, and repair Wattbikes.
• Conduct QC checks on bikes before dispatch.
• Communicate effectively with the wider operations team via email and instant messenger.
• Maintain general Service Centre duties, including cleaning, dispatch, quality control, and goods inwards (bikes, tools, workstations, and working areas).
• Support the quality control unit to meet business needs and requirements.
• Ensure all products are correctly labelled and prepared for shipping.

Skills, Knowledge & Experience

• Minimum of 2 years’ experience in a similar mechanical or technical role.
• Experience working in a KPI-driven environment.
• Strong problem-solving skills and a keen attention to detail.
• Positive, can-do attitude with a willingness to learn.
• Hardworking and proactive team player.
• Good IT skills, including proficiency in spreadsheets and Microsoft Office Suite.

Measures of success

First-Time Fix Rate: High percentage of bikes successfully repaired on the first attempt without rework.

Average handle time: Efficient completion of servicing and repairs within set timeframes.

Quality Control Pass Rate: Consistently meeting or exceeding QC standards for serviced, recon and loan bikes.

Customer Satisfaction: Positive feedback from internal teams and customers on service quality.

Compliance & Safety: Adherence to health & safety protocols and service procedures.

Stock & Tool Management: Effective use and maintenance of tools, equipment, and spare parts to minimize waste and downtime.

Process Improvement: Contribution to identifying and implementing efficiency improvements in the service process.

What You’ll Get

• 26 days holiday per year + bank holidays
• Pension and free life insurance
• A Wattbike on loan for your home
• On site training zone and cycling/running groups
• Ongoing support for personal progression