Waterlink Plumbing Technician (Kent Region)

South East Water UK; Aylesford; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Excellent Stakeholder pension scheme

5 weeks holiday plus bank holidays

Flexible annual leave buy/sell

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

South East Water is seeking a Waterlink Plumber to cover the Kent region. You’ll fix leaks, replace systems and promote water conservation while delivering top‑notch customer service.

You’ll conduct Water Efficiency Audits, install conservation devices and share tips to save water and money. You’ll report progress, assist on projects, and work safely with contractors and in‑house teams.

Qualifications

• Level 2 City and Guilds Plumbing Qualification.
• Strong operational knowledge and industry experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Take detailed records of works for cost, measurement and quality.
• Supervise site work including quality, health, safety, programme compliance, cost efficiency and customer liaison.
• Explain work to customers to provide peace of mind.
• Ensure team understands customer needs and handles queries fairly.
• Support both office and field teams and assist with projects across areas.
• Propose innovative solutions for leak repairs and assessment methods.
• Ensure compliance with regulations and safety policies and audit quality.

Skills

Operational knowledge

Communication skills

Independent worker

Education

Level 2 City and Guilds Plumbing Qualification

Job description

Summary:

Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers’ lives and contribute to a sustainable future?

We’re looking for a friendly and skilled Waterlink Plumber to join our team covering the Kent region. In this varied role, you’ll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly.

You’ll also be a water‑saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco‑friendly.

You’ll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs.

You’ll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in‑house team.

Customer happiness is important to us, so you’ll always make sure every customer interaction is a positive one.

You’ll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it’s most needed.

Main Responsibilities

• To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.




• To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.




• Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.




• Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.




• Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.




• Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.




• Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.




• Deal with issues that arise in an effective manner seeking help when required.




• Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.




• Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.

You’ll need: Skills / Qualifications / Experience

• Level 2 City and Guild Plumbing Qualification.




• Strong operational and industry knowledge and experience is essential.




• Effective communication and interpersonal Skills.




• Ability to work independently and meet deadlines.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.




• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.




• Flexible annual leave policy to buy or sell holiday leave.




• Paid volunteering days.




• Cycle to work scheme.




• Health cash plan.




• Life assurance.




• Wellbeing related benefits.

What can you expect from your recruitment?

• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.




• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package:

up to £38,900 p.a. (dependent on experience)

(Additionally, £7500 average Standby Rota and Overtime earnings approx p.a.)