Water Services Customer Experience Agent

JAM Recruitment Ltd; Reading; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement

Training programme

Job summary

Thames Water is seeking a Customer Service Agent in Reading to handle inbound calls, resolve water and wastewater inquiries, and provide clear updates to customers. The role requires strong communication, problem-solving, and accurate record-keeping, with training provided in a supportive environment.

Hybrid, 36 hours per week, with shifts between 6am and 10pm, Monday to Friday, plus 1 in 3 weekends. Starting salary £25,694 per annum, plus benefits and a structured development program.

Qualifications

• Excellent communication skills and a confident phone manner.
• Strong IT skills and accurate record-keeping.
• Previous contact centre experience is advantageous.
• Personable, collaborative team player with problem-solving mindset.

Responsibilities

• Be the first point of contact for customers via inbound phone calls.
• Gather information, identify root causes, and keep customers informed.
• Record details accurately in the system and coordinate engineer visits when needed.
• Use Salesforce and Amazon Web Services to document interactions and resolve issues.

Job description

Thames Water is seeking a Customer Service Agent in Reading to handle inbound calls, resolve water and wastewater inquiries, and provide clear updates to customers. The role requires strong communication, problem-solving, and accurate record-keeping, with training provided in a supportive environment.

Hybrid, 36 hours per week, with shifts between 6am and 10pm, Monday to Friday, plus 1 in 3 weekends. Starting salary £25,694 per annum, plus benefits and a structured development program.